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Citizen-Friendly Services

Citizen-Friendly Services
Start Date :
Jan 07, 2016
Last Date :
Mar 08, 2016
00:00 AM IST (GMT +5.30 Hrs)
Submission Closed

LPG is a dominant cooking fuel of urban population and also, steadily penetrating in rural areas replacing other traditional sources of fuel which included fire wood, cow dung, ...

LPG is a dominant cooking fuel of urban population and also, steadily penetrating in rural areas replacing other traditional sources of fuel which included fire wood, cow dung, coal, etc.

There are nearly 17 crore LPG consumers in the country with average refill of 35 lakh cylinders per day. The reach of LPG connections as well as providing timely services to the consumers has always kept in pace with the technological innovations. Provision of timely services and attending the grievances of the consumers continues to be critical for consumers’ satisfaction.

Available Web as well as Mobile phone based applications are extensively used to enable the new customers to get LPG connections and the existing customers to avail services. The Ministry has been taking all measures to leverage the Digital India initiative to make it more consumers friendly.
Presently, following citizen friendly services are being offered for the prospective and existing LPG consumers.

•Book Cylinder through IVRS -– allows consumer to book refill through their registered mobile number.
•Track Refill – It’s both Web and App based facility which shows consumer last 3 booking & delivery date
•Know Your Distributor –Web based facility provides distributor name, address, contact no , Sales officers name & email id
•Talk to Us – connects to call centre managed round the clock.
•Request for 2nd cylinder – allows consumer with single cylinder connection to request for additional cylinder.
•Mechanic Service – allows consumer to register request for mechanic service.
•Surrender connection – allows consumer to register request for surrendering connection.
•Rate your distributor – allows consumer to rate distributor on 5 service parameters, which enables the consumer to ascertain the quality of services provided by the distributor.
•Bank Detail – allows consumer to update Bank details for becoming Cash Transfer Complaint to avail the subsidy under ‘PaHal’ scheme.
•Opt out of Subsidy – provides option to ‘GiveItUp’ of LPG subsidy.
•Feedback Status – allows consumer to check status of any feedback submitted earlier

Ministry further wants to bring new innovations/improvement in services provided with an aim to enhance ‘quality’ of the services provided and transparency in transactions. Therefore, suggestions/creative inputs are solicited from the all the stakeholders on improving the services using communication platforms.

Showing 391 Submission(s)
Jitendra Prabhakar Patil
Jitendra Prabhakar Patil 9 years 5 months ago

महोदय,

क्या ये कानुनी है। कुछ दिन पहले मेरे भाई ने गॅस कनेक्शन लिया, उसने मार्केट से 3 बर्नर कि गॅस शेगडी खरेदीऔर जब वो गॅस एजेंसी गया तो वह बोर्ड तो लगाया है कि आपको हमारे यह से हि गॅस शेगडी खरीदनी का कोई बंधन नाही है पर जब असाल मे कनेक्शन लिया तो एजेंसिने शेगडी नाही लिया तो उसके बदल मे उनके पस कुछ बरतन का सेट था बेचने के लिये तो उन्होने वो लेनेकेलीये मजबुर कर दिया। नाही तो हमारी एजेंसी से आपको कनेक्शन नाही मिलेगा, हमने काह हम कंप्लेइंट करेंगे तो उन्होने कहा। हमने थोडी ना रोका है। जाओ और करो

shekar20.ch@gmail.com
chandrashekar chiruvelu 9 years 5 months ago

I support Akhil Trisal Comment: Online refill booking and payment system should be enabled. This will increase efficiency and reduce money laundering by dealers. Also, after booking there should be SLA / deadline for dealer to make delivery. Only after delivery, the delivery people should be able to get reference code / OTP the customer would have got on booking. Delivery time lines should be maintained for dealers & dealership should be canceled for dealers with consistent delayed deliveries..

Akhil Trisal
Akhil Trisal 9 years 5 months ago

Online refill booking and payment system should be enabled. This will increase efficiency and reduce money laundering by dealers. Also, after booking there should be SLA / deadline for dealer to make delivery. Only after delivery, the delivery people should be able to get reference code / OTP the customer would have got on booking. Delivery time lines should be maintained for dealers & dealership should be canceled for dealers with consistent delayed deliveries and low customer reviews should

RAJESH BAWEJA
RAJESH BAWEJA 9 years 5 months ago

Hindustan Petroleum should update its website and make it sure that they are ready to accept complaints/suggestions and feedback of consumers. HP seniors should learn to provide their phone number and email address correctly.
RAJESH BAWEJA
HP consumer number 656853

RAJESH BAWEJA
RAJESH BAWEJA 9 years 5 months ago

HP LPG CONSUMER NUMBER 656853
ONLINE BOOKING ORDER REFERENCE 3160995000179025 Dated 23/01/2016

It is matter of shame that I booked online for Refilling on 23/01/2016 and paid payment online including service charge. Till date cylinder not delivered. Dealer simply ignored it and I turned back. WEBSITE of HP not updated....wrong phone numbers and emails making fool of public. Government should control hopeless Hindustan Petroleum officers and its dealer. RAJESH BAWEJA

THINKStoINDIA
TARUN PRAMANICK 9 years 5 months ago

won my case, I suffer LPG linden Gas no subsidy .why not any cause known frees way . I am sufferer to my society. Massageing Process not free and fair. Take action proper way to minimise publice grivens.

zulkharnine.sultana@gmail.com
Zulkharnine Sultana 9 years 5 months ago

Our PM is CM OF Gujarat,earlier In Gujarat LPG lane connected through lanes it is best solution to reach door to door.First introduced in vadodara

cajaintarun
tarun jain 9 years 5 months ago

To list down name and mobile no. of delivery men of each area

AKASH KUMAR AGRAWAL_1
Akash Agrawal 9 years 5 months ago

गैस एजेंसी वालों ने शुरू से यह नियम बना रखा था की नंबर लगाओ और नंबर आने पर ही सिलेंडर मिलेगा। ऐसा करने से एक कार्ड में लगभग 45 दिनों के अंतराल में सिलेंडर दिया जाता था।
लेकिन अभी नियम परिवर्तित और ऑनलाइन प्रक्रिया के तहत भी लगभग 40-45 दिनों के अंतराल में वही पुराना नम्बर सिस्टम बताकर ऐसा किया जा रहा है। गैस एजेंसी द्वारा लोगों को गुमराह किया जा रहा है और जनता को बेवकूफ बनाया जा रहा है। साल में मुश्किल से 9-10 सिलेंडर दिए जाते है न की 12।
इस ओर भी ध्यान देने की आवश्यकता है।

PANKAJ KASTURE_1
PANKAJ M KASTURE 9 years 5 months ago

In Maharashtra, new Govt under the leadership of Shri Devendra Fadnavis initiated a online portal for citizen grievances called "Grievances Redressal Portal". I hv submitted two grievances on 11/12/2015 and regularly checking the portal for the status update. But even after more than 50 days, it seems no action and not even acknowledgement of the grievance submitted. It seems, it is just an eyewash and GoM is not serious enough on Digital India dream of Hon. PM of India. Intervention Pl.

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