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Citizen-Friendly Services

Citizen-Friendly Services
Start Date :
Jan 07, 2016
Last Date :
Mar 08, 2016
00:00 AM IST (GMT +5.30 Hrs)
Submission Closed

LPG is a dominant cooking fuel of urban population and also, steadily penetrating in rural areas replacing other traditional sources of fuel which included fire wood, cow dung, ...

LPG is a dominant cooking fuel of urban population and also, steadily penetrating in rural areas replacing other traditional sources of fuel which included fire wood, cow dung, coal, etc.

There are nearly 17 crore LPG consumers in the country with average refill of 35 lakh cylinders per day. The reach of LPG connections as well as providing timely services to the consumers has always kept in pace with the technological innovations. Provision of timely services and attending the grievances of the consumers continues to be critical for consumers’ satisfaction.

Available Web as well as Mobile phone based applications are extensively used to enable the new customers to get LPG connections and the existing customers to avail services. The Ministry has been taking all measures to leverage the Digital India initiative to make it more consumers friendly.
Presently, following citizen friendly services are being offered for the prospective and existing LPG consumers.

•Book Cylinder through IVRS -– allows consumer to book refill through their registered mobile number.
•Track Refill – It’s both Web and App based facility which shows consumer last 3 booking & delivery date
•Know Your Distributor –Web based facility provides distributor name, address, contact no , Sales officers name & email id
•Talk to Us – connects to call centre managed round the clock.
•Request for 2nd cylinder – allows consumer with single cylinder connection to request for additional cylinder.
•Mechanic Service – allows consumer to register request for mechanic service.
•Surrender connection – allows consumer to register request for surrendering connection.
•Rate your distributor – allows consumer to rate distributor on 5 service parameters, which enables the consumer to ascertain the quality of services provided by the distributor.
•Bank Detail – allows consumer to update Bank details for becoming Cash Transfer Complaint to avail the subsidy under ‘PaHal’ scheme.
•Opt out of Subsidy – provides option to ‘GiveItUp’ of LPG subsidy.
•Feedback Status – allows consumer to check status of any feedback submitted earlier

Ministry further wants to bring new innovations/improvement in services provided with an aim to enhance ‘quality’ of the services provided and transparency in transactions. Therefore, suggestions/creative inputs are solicited from the all the stakeholders on improving the services using communication platforms.

Showing 391 Submission(s)
pradeep_290
pradeep_290 9 years 5 months ago

It was beat on my face when I got msg on my Mobile from Bharat Gas that "thank you for joining #GivItup" I wd like to know on whose favor these B***dy officers r doing the mischievous. Y 2 suffer when husband and wife together earning merely Rs 5 Lac in a year ? I wd like 2 know to whom I have 2 approach 4 finding out d reason 4 compulsorily adding my name in GiveIt up scheme.I hv submitted adhar no.on 23/01/2015 to my gas distributor. I didn't press 0 also while booking gas.pradeep09623349071

pradeep_290
pradeep_290 9 years 5 months ago

It was beat on my face when I got message on my Mobile from Bharat Gas that "thank you for joining #GivItup" I would like to know on whose favor these B***dy officers are doing the mischievous. Why we have to suffer when husband and wife together earning merely Rs 5 Lac in a year ? I would like to know to whom I have to approach for finding out the reason for compulsorily adding my name in GiveIt up scheme. PRADEEP 09623349071

sanjiv31165
sanjiv khandelwal 9 years 5 months ago

MGL received four notices dated May 13, 2015, June 19, 2015, June 25, 2015 and
September 16, 2015 (the “Notices”) from the office of the Inspector of Legal Metrology,
Mumbai (“LMO”) under the Legal Metrology Act, 2009, The Legal Metrology (General)
Rules, 2011 and the Maharashtra Legal Metrology (Enforcement) Rules, 2011 (together the
“LM Act and Rules”) after raids conducted by Inspectors of the LMO found PNG meters
installed by our Company to be unstamped and without verification certi

ashwit66@gmail.com
Katta Venkatesh 9 years 5 months ago

Sir most of  times Govt servers are very slow or server busy. Please make services faster .....

Pawan Batra
Pawan Batra 9 years 5 months ago

The system of telephonic booking as very useful and fast but only for urban and literate citizens. But as much amount of citizens in India are rural and some are not as much technology educated to do the same. When these group of people go to the agencies and they are not helping them to book that LPG. My suggestion is that the both of booking system either by telephone and by written registration.

mishra.indira54@gmail.com
indira mishra 9 years 5 months ago

LPG is a requirement for all sections both urban and rural.no doubt the supply in rural area is delayed where as in urban area the agencies are numerous to supply LPG cylinders. My suggestion is for a proper verification of the schemes which have been introduced by GOVT or PM, subsidies,not for middle class housewives, verifying family status should be given.poor people who have not registered with banks accounts never get subsidies.it is true,cash money can be returned to the poor immediately

rrakesh05@gmail.com
Rakesh Kumar 9 years 5 months ago

online booking service is not working since launching of the web portal for online payment whereas earlier it works. What is the reason it showing the service is temporarily not available after login into the.

hemant@powertech.in
HEMANT PODDAR 9 years 5 months ago

1. Kerosene is not available in places even at full rate and one need to purchase from black market. There was a proposal to market it in 500 ml / 1 liter plastic packs off the shelf at all petrol pumps.Implement it fast so people at least get kerosene at full price.

2.Kerosene subsidy need be merged with gas subsidy as energy subsidy and given to all below a given income band say non I T Payee. For I T payee the 0% taxation should be introduced for first 30,000/- to take care of all subsidy

htc.jsb@gmail.com
Jitendra Bhavsar 9 years 5 months ago

I recently heard from my journalist cousin that Petroleum Minister Shri Dharmendra Pradhan announced that domestic LPG cylinders will have EMI option to payments and Kiosk machines will be placed at malls, railway stations and important places from where LPG cylinders can be booked. In my opinion, this is waste of public money. Did any of the 17 crore LPG consumers request the government for such a facility of EMI and Kiosks? Such public money expenditure is not good.

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