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Ministry of Petroleum and Natural Gas

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Citizen-Friendly Services

Start Date :

Jan 07, 2016

Last Date :

Mar 08, 2016

00:00 AM IST (GMT +5.30 Hrs)

Submission Closed

LPG is a dominant cooking fuel of urban population and also, steadily penetrating in rural areas replacing other traditional sources of fuel which included fire wood, cow dung, ...

LPG is a dominant cooking fuel of urban population and also, steadily penetrating in rural areas replacing other traditional sources of fuel which included fire wood, cow dung, coal, etc.

There are nearly 17 crore LPG consumers in the country with average refill of 35 lakh cylinders per day. The reach of LPG connections as well as providing timely services to the consumers has always kept in pace with the technological innovations. Provision of timely services and attending the grievances of the consumers continues to be critical for consumers’ satisfaction.

Available Web as well as Mobile phone based applications are extensively used to enable the new customers to get LPG connections and the existing customers to avail services. The Ministry has been taking all measures to leverage the Digital India initiative to make it more consumers friendly.
Presently, following citizen friendly services are being offered for the prospective and existing LPG consumers.

•Book Cylinder through IVRS -– allows consumer to book refill through their registered mobile number.
•Track Refill – It’s both Web and App based facility which shows consumer last 3 booking & delivery date
•Know Your Distributor –Web based facility provides distributor name, address, contact no , Sales officers name & email id
•Talk to Us – connects to call centre managed round the clock.
•Request for 2nd cylinder – allows consumer with single cylinder connection to request for additional cylinder.
•Mechanic Service – allows consumer to register request for mechanic service.
•Surrender connection – allows consumer to register request for surrendering connection.
•Rate your distributor – allows consumer to rate distributor on 5 service parameters, which enables the consumer to ascertain the quality of services provided by the distributor.
•Bank Detail – allows consumer to update Bank details for becoming Cash Transfer Complaint to avail the subsidy under ‘PaHal’ scheme.
•Opt out of Subsidy – provides option to ‘GiveItUp’ of LPG subsidy.
•Feedback Status – allows consumer to check status of any feedback submitted earlier

Ministry further wants to bring new innovations/improvement in services provided with an aim to enhance ‘quality’ of the services provided and transparency in transactions. Therefore, suggestions/creative inputs are solicited from the all the stakeholders on improving the services using communication platforms.

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All Comments

Showing 391 Submission(s)

Chinmoy Bagchi 9 years 6 months ago

I believe that in today world might be we are in the process to use LPG gases. But we have to find the alternative options like bio gas and solar energy panel. If we can use the daily excreta to generate gas for fuel usages as well as a part can also be used to generate electricity. I think that is how we can create a example for the rest of the world if we succeed in this.

kanha sahu 9 years 6 months ago

मेरी आपसे बीन्ति है की गैस direct supply करॆ और मिडील मैन् कॊ हटाओ

parveen kohli_1 9 years 6 months ago

the electronic way of booking LPG must be used instead of traditional ways of booking,and receipt must also be in electronic form so that paper can be saved

prs.rohit 9 years 6 months ago

please it will help gov image if advertising of these are done in media radio /TV/net/paper

SWATI_108 9 years 6 months ago

SIR,MERE AAP SE REQUEST HAI GAS KI CUTTING KO BANN LAGANE KE LIYE AAP KO KUCH KADAM UTHANE PADAGE JO KI EK TO AGENCY DISTRIBUTOR KO DIRECT CASH & CARRY NAHI DEKAR JO BHI AGENCY DISTRIBUTOR KE YAHA EMPLOYEES JOB KARTE HAI JAISE HAWKER'S SUPPLYMAN GODAM KEEPER AND OFFICE STAFF KI DIRECT COMPANY KO UNKE BANK A/C OPEN KARAKE UNKE A/C MAI FIX AMOUNT YA SALARY KE TOR PAR DENA START KAR MUJHE 100 % CONFIDENT HAI KI AISE KARNE SE GAS KI CUTTING PAR 90 % FARK PADEGA ROK THAM HOGI CUSTOMER KO PURA CYLINDE

SWATI_108 9 years 6 months ago

Sir,
I have a suggestion that by given right to take directly cash & carry to gas agency distributor employees staff bank a/c online instead of agency distributor. So that LPG cutting done by the hawker's supply man's could not happen and customer get full cylinder i.e. 14.3 kg as per customer right. It is request to you think about agency staff and do the needful. Thaking you

Ajeet Kumar Yadav_4 9 years 6 months ago

In Government website there is no friendly services available to the citizen. For example government announced that now this work can done online but when any citizen go to government site and try to apply online then they show a form to then citizen. Citizen first download forms but need to fill details in hard copy and then he go to the department and need to submit the hard copy of the form to respective department.

Then what is the mean of 'service available online' and 'Digital India'?

Comments (2)

ramji.uty 9 years 6 months ago

LPG consumer should able to track the present position of the LPG refill booking and date of delivery, his current refill booking position with the agency, The present facility provided the website is not reflecting the actual current position of the booking

ramji.uty 9 years 6 months ago

It is known that,every LPG consumer is eligible to get 12 subsidized cylinders/year. But the LPG agencies especially Indiane are taking 40 to 45 for the delivery of refills,and deliver 6/7 cylinders/year leading to loss of 6-7 cylinders for the consumers. I got a reply form the Indane area manager that, there is no rule/direction to deliver 12 cylinder per year.They supply only subject to availability. Hence, Petroleum ministry should insist delivery of 12 refills and make it mandatory.