BSNL is a govt. telecom company but in chhattisgarh its service is too poor reason is its useless employee. Customer service operator did not responding to customer and illiterate employee don't know about RTI or letter of customer and problem of customer because they know to that govt.give them salary every month and they are relative of govt..Out the 20 years service employee or close this company ,this is the WHITE ELEPHANT for the govt.

A TRAI complaints app need to be created which can track the status of escalations and how it is handled. It will also give realtime information of issues around Telecom and customer issues.

When customers complaints are resolved BSNL executives should get it confirmed from the customers through phone,SMS and mail

To improve the work culture in BSNL and for providing better service to the customers the following steps may help.
1. BSNL offices and customer service centers should be covered under CCTVs. The BSNL Corporate Office executives should view the functioning of BSNL Offices regularly.
2. The employees should enter their work done in the computer.
3. Performance measuring System should be installed their by employees will know their performance regularly

With multiple operators working in all the circles, the requirement for Towers is increasing. But the costs for set up, maintain and municipality taxes are playing havoc with them. Hence, less towers and call drops. Individual operator should not be permitted to put towers. A pan India entity to be created and they will instal towers as per city's requirement. Each operator will rent space on each tower on a rate decided by an independant evaluator. Thus space and better utility of tower ensured

An independent technical body should be constituted per Telecom circle to assess the traffic density of phones. It should measure the signal strength per location. Occurrence of Call drops or wrong connections should be assessed. Sudden loss of signal strength should be monitored at peak hours. Penalties should be imposed for deficiency of service.

One retired DE level ex-Telecom Dept official should be made ombudsman for all telecom complaints. This officer can be authorised to receive all complaints in his District. Each telecom operator having presence in that District should send their District head for fortnightly hearing of complaints. This Ombudsman office should function at par with Consumer Redressal forum. The cost of this office should be born by all operators as a proportion to the number of complaints received against them.

The above two are really required since nobody has time to step in to the lethargic local goverment agencies to file complaints for some hundreds or thousand rupees cases. Online consumer grievance case filing is need of an hour now. Just setup such online facility and you may expect lakhs of complaints within few hours.

We can meet BSNL for complaints.The pvt operator have no physical access. One has to use IVRS. Disgusting. TRAI should open desks for each telcom operators and receive complaints by SMS, email,post. Complaint number tobe given. The cost of managing the entire desk per operator should be born by the respective operator. Customers payment for any bills should be credited to an escrow account of TRAI and later released. Penalties can be imposed for deficient service. Service tax be realised fully.

If the government really wants to empower the users of the telecom services then first thing they need to set up online ombudsman facility in which the service provider need to respond within defined timeline (earliest one) and nodal agency need to evaluate such response and if not satisfied with the responsesthen heavy fines need to be levied on the service provider and paid to the complaintant immediately. Second, exhaustive service levels need to be defined by the nodal agency.