The speed committed is Max speed. Isn't it strange that it should be min speed. Make BSNL/MTNL strong enough to compete. They are still in 1960s mode. In BSNL they have connived with pvt vendors and compel to buy router/modems from pvt vendor and show artificial shortage. You will be running for new broadband connection for days if you dont buy from pvt vendors.
Thug Jodhpur is better in grievance redressal than MTNL Delhi.

#TelecomSector
All the ISPs are fleecing customers. The call/data rates are arbitrary, there are unnecessary costs of rate cutters. Data plans are being made costly every month.
Government has an excellent opportunity. If BSNL is made proactive, reliable, responsive, efficient and provides data/call services at par (or better than) ISPs, then customers would switch to BSNL thus paying to government body. Also this step would break monopolistic ways of ISPs.

BSNL as a PSU in telecom sector is a large service provider in India.When telecom deptt was absorbed in BSNL,it has yielded profit for a few FY but later was put to loss for 5-6 years due to its own new plans with a huge expenditure and not successful resulting operational losses.Only the broadband in BSNL is liked by its customers but that too is also failing due the lesser bb speed .GSM ,either poor signal or no signal.Land line services are worst.BSNL can be in profit if all employees workit'

sir,unsolved issue is connectivity,service provider increase subscriber but no check on service,if bill is postpaid they accelerate bill in the name of data usage that to without usage/signal.since issue related is common and to reduce grievance with positive change,telecom authority need to open there own manage,online/toll free grievance disposable authority for all service provider with time bond or 24 hours disposable of issue with penalty to subscriber.

When any ticket is lodged it is normal that they close the ticket after providing the solution. But the consumer may not be satisfied with the solution provided by the company. Hence, there must be a reopen option with the same registration no or ticket no. It will help you in reducing the complaints and to see the solution quality. I mean that the solution should not be temporarily basis.

Points for BSNL grievance redressal improvement.

1)BSNL complaint system should allow a subscriber to log multiple complaints. If a complaint is open I cannot log another complaint.

2) Before closing a complaint BSNL should ensure that the subscriber is provided info on the action that has been taken to address the issue. A sms asking the subscriber to call 1500 to get the details is not the way to close out a complaint. A courtesy call about the issue/solution is required.

Govt. should have some mechanism to check the speed of internet that service providers claims.

We have seen growth in Gs (G, 2G, 3G,4G) but what common man gets is the same speed that we used to get decade back.
Giving speed at few locations not going to serve common man.

Now I.m subscried to 4G services and even at Mumbai's major locations I dont get the speed.

Please do something to keep service providers in check

There should also be standardisation of call/data charges for all operators uniformly. Rent may vary. Operators confuse ppl with too many plans and its difficult to even understand what is a good or a bad plan.

BSNL is the only operator whose data plans work longer. I believe their billing is correct. Same GB of data plan bought from Reliance lasts much shorter. There should be some tweaking somewhere. The billing software should be standardized for all operators vis-a-vis usage. BSNL's should be followed. I think there is a big loot in usage statistics by private operators.

I think for mobile companies, one should get reimbursement if there is continuous poor signal as I received for my mobile phone 9820149770. Repeated complain did not yield any result. I wish TRAI must have a complain site which should take action against mobile companies and user only can remove complains. Ministries must act sincerely in favour of customers.