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Consultation on need to send free printed bills to postpaid users of mobile and landline services

Start Date :
Nov 19, 2018
Last Date :
Dec 25, 2018
00:00 AM IST (GMT +5.30 Hrs)
Submission Closed

The current provision of Telecommunication Tariff (46th Amendment) Order, 2008 mandates the Telecom service providers to provide hard copy of bill to its post paid subscribers of ...

The current provision of Telecommunication Tariff (46th Amendment) Order, 2008 mandates the Telecom service providers to provide hard copy of bill to its post paid subscribers of mobile and landline service free of cost. However, if any customer opts for receipt of the bill through e-mail, instead of hard copy, the service provider can supply the same after obtaining explicit consent from the subscribers.

TRAI has received representations from the Telecom Service Providers and their associations, MPs and MLAs to review extant provisions of sending printed bills to post paid users of mobile and landline services amid changing mobile usage relating to cutting of trees for paper used in printing phone bills.

However, since consumers form an important segment of stakeholders on this issue, it has therefore, been decided by the Authority to hold a public consultation to have views of all the stakeholders, in the matter so that a holistic approach could be adopted to address this important issue. For TRAI, consumer’s interest remain an issue of prime importance and remains committed to safeguard their interest.

A copy of consultation paper is attached herewith for your kind perusal with a request to offer your valuable feedback on the issue.

Showing 311 Submission(s)
NANDAN SHERLEKAR
NANDAN SHERLEKAR 6 years 8 months ago

In my view printing monthly bill should be on payment basis.However the service provider should give free consolidated statement once in six months for accounting purpose via email or hardcopy.
All service providers should simplify to view bills on mail or smart phones by just typing my bill/month/phone no.He can save in his system if he wishes to.
we have been giving importance to plastics whereas paper even though eco-friendly consumption to be cut to save forests.

arun prasath v
arun prasath v 6 years 8 months ago

E-Bill is the best way to send bill. Those who need hard copy can always make a request to customer care.

Mahipal singh
Mahipal singh 6 years 8 months ago

आदरणीय प्रधानमंत्री जी मे आपके विचारों से सहमत हूं मे एक किसान हू ओर गांव व जमीन से जुड़ा ब्यक्ति हूं मेने आपके शाशन मे विकास देखा हे लेकिन मेरे गांव का विकास नही हुआ मे अपने गांव के लिये आवाज उठाता रहता हूं लेकिन मेरी या मेरे गांव के लोगों की कोई नही सुनता महोदय मेरे गांव के लोग गरीबी सभी योजनाओं से वंचित हे जिनके घर पहले से शौचालय बने थे उन्ही के घर फिर से बना दिये लेकिन जिनके घर शौचालय नही थे वे आज भी जंगल जाते हे ओर ये सब भ्रष्ट अधिकारियों के कारण हुआ हे क्रपा करके इस पर विचार करे धन्यवाद

Aasha sharma
Aasha sharma 6 years 8 months ago

The best way is online and electrical medium because all have a mobile and mail as well as . There is no requirement of printed bill if any one have then they can apply for printed bill .
Thanking you

padamnave parashar
padamnave parashar 6 years 8 months ago

government should send e bill to all the subsribers . in.current scenario almost all the smart phome users have email id . this initiative will save money in terms of paper and printing cost , men hours and record keeping .

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