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Inviting comments on the draft Indian Telecommunication Bill 2022

Start Date :
Sep 23, 2022
Last Date :
Oct 20, 2022
23:45 PM IST (GMT +5.30 Hrs)
Ministry of Communications had initiated a public consultative process to develop a modern and future-ready legal framework in telecommunication. ...
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Lakhan Solanki
3 years 6 months ago
दूर संचार नियम में सबसे पहले सरकार को लोगो के भले के लिए नियम बनाना चाहिए न कि कंपनी की भलाई के लिए , जैसा कि कंपनी ने बताया कि साल में 13 महीने होते है जबकि हम मात्र 12 को ले कर चल रहे थे । सभी नेटवर्क ऑपरेट कंपनी के रिचार्ज समान होने चहिये , अगर ज्यादा आफर हो तो वो कंपनी चाहे तो कस्टमर से अलग पैसे ले सकती हो पर कॉल और डाटा का रिचार्ज समान होने चाहिए । कोई भी ऑपरेटर कंपनी किसी भी प्रकार के अपने हिसाब से बना लेती है , उसमे कस्टमर के बारे में ध्यान नही रखा जाता बस पैसे निकालने का काम करती है । हमे कस्टमर सर्विस को पारदर्शी ओर लाभदायक बनाना होगा ।
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M S KUMARSWAMY
3 years 6 months ago
Use live chats to handle more complex issues :
Once your team is not wasting time with repetitive and frequent questions, they will have more time to actually handle complex issues that a chatbot cannot solve.
They can easily do this through a live chat from home, without requiring to speak on the phone or send emails, eliminating waiting times and complicated internal processes.
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M S KUMARSWAMY
3 years 6 months ago
Once you have established new points of contact, you can easily automate simple customer conversations using AI-powered chatbots.
This will help you ensure that your customers don’t have to wait in line for someone to answer their questions. Also, your customer care executives won’t have to spend time-solving repetitive issues.
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M S KUMARSWAMY
3 years 6 months ago
To continue operating, it is essential to migrate phone and face-to-face assistance to digital channels, such as WhatsApp, Facebook Messenger, Twitter or webchat.
Instant messaging apps and social media will become more relevant than ever before. While support phone conversations are often slow and bureaucratic, these apps allow companies to develop digital, asynchronous, immediate and one-to-one communications between the customer and the agent.
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M S KUMARSWAMY
3 years 6 months ago
Telecom Companies need to take action and redefine their strategies to adapt to this new context, and they need to do it as soon as possible.
Truth is customers are at home dealing with multiple issues. Their internet access, service configuration or cell phone carrier should not add up to these concerns.
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M S KUMARSWAMY
3 years 6 months ago
With the emergence of new technologies, ensuring network security has become another major challenge for telecom operators. New technologies bring in new threats to the security of networks and applications. This is especially true with teams working remotely and customers asking for assistance from home.
It requires a number of operational and technical upgrades to meet customer expectations of system security. For telcoms specifically, it is necessary to implement measures such as reliable and secure authentication features.
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M S KUMARSWAMY
3 years 6 months ago
With Covid-19 quickly spreading across the world, keeping hundreds of employees inside a contact center is both a threat to their health and, in some countries, even illegal. Quarantines are being enforced and most companies are migrating to remote working.
The telco industry heavily relies on huge contact centers to assist their customers. In this context, it is a huge challenge to continue operating and providing support even with agents working from home. This is even more demanding if your team relies on complex and on-premise technology.
The only way out is relying on easy-to-use technology that can be managed from the cloud. And if they don’t already have it, they need this technology to also be easy-to-implement and able to launch as soon as possible.
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M S KUMARSWAMY
3 years 6 months ago
With millions of subscribers and a variety of products and customized solutions, operational tasks have become increasingly complex, since face-to-face assistance is not an option. Even simple tasks such as service configuration, invoicing, order fulfillment, and payments are now challenging.
Handling complex operations requires more resources and tools, which also increases the financial overhead of telecom companies.
Moreover, consumers want everything to be super quick. They aren’t ready to tolerate any delays in the operational processes, especially not while facing a pandemic and global quarantine. It’s time to be more resolutive as ever.
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M S KUMARSWAMY
3 years 6 months ago
Most telecom service providers receive millions of customer requests every day, now more than ever. With the ever-growing number of requests, the inability to go to physical stores, and many employees working from home, delivering quick and empathetic assistance becomes a problem.
During these times of crisis, immediacy, personalization, and omnichannel communication are more important than ever. Ignoring these needs can lead to long waiting times, annoying to-and-fro conversations with multiple executives to get the issue resolved, and unsatisfactory automated responses.
All of these can ruin a customer’s relation with your company. And an agitated customer is definitely not something you would want. Being empathetic and providing instant solutions is essential to maintaining a long-term relationship with your customers.
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M S KUMARSWAMY
3 years 6 months ago
Telecommunication means a transmission, emission or reception of any messages, by wire, radio, optical or other electro-magnetic systems, whether or not such messages have been subjected to rearrangement, computation or other processes by any means in the course of their transmission, emission or reception
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