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Inviting Ideas to Enhance and Improve Citizen Centric Platform

Inviting Ideas to Enhance and Improve Citizen Centric Platform
Start Date :
Oct 02, 2022
Last Date :
Oct 31, 2022
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

My Gov was Launched on 26th July 2014, by the Hon’ble Prime Minister, Shri Narendra Modi, for promoting participative governance in India. MyGov today has more than 26 million ...

My Gov was Launched on 26th July 2014, by the Hon’ble Prime Minister, Shri Narendra Modi, for promoting participative governance in India. MyGov today has more than 26 million registered users. It has been established as Government of India’s Citizen Engagement Platform which collaborates with multiple Government bodies/ Ministries to engage with citizens for policy formulation and seeks the opinion of people on issues/ topics of public interest and welfare.

MyGov also has millions of active followers on social media platforms like Twitter, Facebook, Instagram, YouTube & LinkedIn as well as on several Indian social media platforms like Koo, Sharechat, Chingari, Roposo and Bolo Indya.

MyGov seeks to have innovative ideas and suggestions to further enhance the Citizen engagement and services.
MyGov Saathis may share Ideas and suggestions in following areas, but not limited to:

1. Look and feel of MyGov website (Improvement for User Interface)
2. User friendly navigation on MyGov.in (easy to browse and explore the features on the site)
3. New features and services for MyGov (Suggestions)
4. Improvement in User registration
5. Ideas on feedback Mechanism (how we capture your feedback)

Participants may visit the MyGov (www.mygov.in) to find information about the various on-going Do, Discuss, Disseminate activities along with insights about different schemes and programmes of various ministries.
Your contribution will help in building India as a developed Nation.

The best entries from the MyGov Saathis will get recognition from the Government of India and a chance to meet the CEO, MyGov. Also, best entries will be recognized and featured on the MyGov page.
We look forward to your enthusiastic participation.

Last Date of Submission is October 31, 2022.

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Showing 1363 Submission(s)
JYOTHIKA R H
JYOTHIKA R H 3 years 6 months ago
Improved functionality of self-serve channels Citizens are increasingly expecting multichannel communication options and show a strong and growing preference for self-serve channels, such as online portals. Although government agencies have made advances in expanding the availability of self- serve online channels, uptake is often low, and few people find they can complete their journey online. Satisfaction drops significantly when citizens are unable to use their channel of choice and are forced to switch channels.
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JYOTHIKA R H
JYOTHIKA R H 3 years 6 months ago
Develop a map of how citizens experience those journeys Once they have identified the journeys that matter most to citizens, leaders can create a map of each journey from the perspective of a citizen. Often, the process of creating these maps will reveal that a journey involves more steps—and more agencies— than leaders had realized. Different customers can experience the same journey in different ways, so it might be wise to create multiple maps to document the discrete needs of various groups.9 Identify the internal processes that shap
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JYOTHIKA R H
JYOTHIKA R H 3 years 6 months ago
Getting a detailed understanding of the entire citizen journey A “citizen journey” is the entire experience that a person has when seeking a government service. The journey has a discrete beginning and end, and because it is typically multitouch and multichannel, it is also cross-functional in nature. A citizen journey is anchored in how people think about their experience, not in how government agencies do.
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JYOTHIKA R H
JYOTHIKA R H 3 years 6 months ago
Citizens today expect more transparent, accessible, and responsive services from the public sector. And those expectations are rising. Many governments have made efforts to improve service delivery through online portals or “one-stop shops” like centralized call centers, but find they are still unable to meet the public’s expectations. Citizens tell public-sector officials— and it’s been confirmed via a survey conducted by the McKinsey Center for Government1—that they continue to feel frustrated by cumbersome or confusing websites and find it’s often still necessary to speak with multiple parties before their question is answered or their request is completed. As a result, governments face not only declining citizen satisfaction and eroding public trust2 but also increasing costs associated with delivering services across multiple channels.
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JYOTHIKA R H
JYOTHIKA R H 3 years 6 months ago
Let citizens tell you what matters most, but avoid asking them directly Asking people which aspects of service delivery are most in need of improvement—the time required to resolve a request versus the politeness of staff, for example—is unlikely to yield accurate results. Most people will say every aspect is equally important. So rather than asking citizens to rank the importance of different drivers of satisfaction, ask them to rate each service (for example, the overall process of applying for a parking permit) across the drivers. This method provides more reliable insights into users’ needs and priorities.
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JYOTHIKA R H
JYOTHIKA R H 3 years 6 months ago
When governments deliver services based on the needs of the people they serve, they can increase public satisfaction and reduce costs.
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