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Public Consultation on e-Governance Service Maturity Model

Public Consultation on e-Governance Service Maturity Model
Start Date :
Feb 03, 2017
Last Date :
Mar 18, 2017
00:00 AM IST (GMT +5.30 Hrs)
Submission Closed

Under the eKranti- Electronic delivery of services, National Centre for e-Governance Standards and Technology has been set up by STQC, Standardization, Testing and Quality ...

Under the eKranti- Electronic delivery of services, National Centre for e-Governance Standards and Technology has been set up by STQC, Standardization, Testing and Quality Certification as a Centre for formulation of standards under the Ministry of Electronics and Information Technology. Under this initiative, eGovernance service Maturity model has been formulated.

Maturity models are used to assess as-is situations (to diagnose and eliminate deficient capabilities), to guide improvement initiatives (to map the way for improvement) and to control progress. The development in the Information and Communications Technology (ICT) has made it possible for citizens to interact with the government remotely without physically visiting any government office in most of the cases and avail the e-Governance services in a convenient manner. In the context of Electronic Service Delivery – “e-Governance is about the making use of ICT in systems of governance for a wider participation and a deeper involvement of citizens, institutions, civil society groups and the private sector in the decision making process of governance.”

Over the years, the central and state governments have adopted various measures to improve the quality of services delivered to the citizens and have tried to reach different sections of the society to improve the social and economic status of the masses.
This Maturity Model caters to the requirements of e-Governance services strictly in the Indian context. The fundamental goal is to keep the criteria as objective as possible and which is not entirely based on the subjective assessment. An authentic mechanism for ensuring a rational and objective assessment of these services has been dealt with in this model. The model proposes to conduct two kinds of assessments one by the Government Ministry/Department and other by the beneficiary.

The draft specifications are now put up for public consultation till 17th March, 2017.

Click here to read the Draft Specifications eGovernance Maturity Model.

Showing 215 Submission(s)
renu_2
renu_2 8 years 5 months ago

each and every initiative taken by govt should be circulated Through sarpanch in local as well as Hindi and English language sarpanch should make responsible for creating awareness in people for govt policies and initiative
Local educational institutions of the area should be well versed with the govt policies and their help can be taken for growing up of villages
So many technical institutes are opened in rural areas make a cluster of these institutes provide them help to promote village

abhishek varshney
abhishek varshney 8 years 5 months ago

now, your gov is in UP.
so please also take one decision on education system in UP.
syllabus is so burst compare to before 8 years so that student not able to compete any examination due not having basic knowledge.
if someone not having proper knowledge who will give the employment.
student getting 80% marks but knowledge is zero.
this also root cause of unemployment.
so please take sudden action in this field as new session about to start from 6 to 12 and also for higher education.

Amit Kumar M
Amit Kumar M 8 years 5 months ago

All the projects and funds sanctioned for various development works in every village, taluk, town, city should be printed in local newspapers. This will ensure that the funds sanctioned will be utilized optimally. For example Roads: Many occasions the funds are sanctioned, tenders are called for, fake bills are submitted and payments are released for personal gains without even laying the road. If works published, local citizens will witness the facts at ground level and thus avoid corruption.

ASHUTOSH GUPTA_15
ASHUTOSH GUPTA_15 8 years 5 months ago

1. All government services should be made online and each government service should link with e kyc.
2. All government institution should start adopting cashless transaction 8n all its services.
3. Paperless faceless should start in all government services wheather it is state government or central government.
4. Use of digital locker and e-sign should increase. Every government document or cotizen id certificate or any paper should link with digital locker and authenticate with esign

PRAGYA SANSTHAN
PRAGYA SANSTHAN 8 years 5 months ago

मोदीजी के डिज़िटल क्रांति के तहत हम पिछले ७ वर्षो से csc-vle चला रहे है, इसको अभी डिज़िटल सेवा के रूप में नया स्वरुप दिया गया है, उसमे बहुत धीरे काम हो रहा है . ४ महीने में अभी तक नया id , pw नही दिया गया है .मेरा csc id - CS053600106 है. PL HELP .

Shivkumar gupta
Shivkumar gupta 8 years 5 months ago

It has been observed that every year there are holidays in continuity i.e. for 3 days or 5 days in continuation which includes 2nd and 4th saturday also. In my opinion for banking sector and customs etc. in such cases 2nd 4th saturday holiday needs to be rescheduled so that economic losses can be avoided to some extent.

Jagdish M Katudia
Jagdish M Katudia 8 years 5 months ago

It is my openion that each Government, Semi Govt , corporate office, Seva Sadan, all small Post Offices irrespective of its magnitude should possess E mail id to make correspondence by customers and should be displayed properly in office,on it's letter head as well all office document papers along with telephone, fax.
Also the Email ids of its higher, regional as well head branch offices should be well displayed in all offices

Deepak Jhanwar
Deepak Jhanwar 8 years 5 months ago

1. Video conferencing facilities in the cities to contact or interact with the officials
2. There should be online portals to take suitable feedback from the citizens on different aspects
3. I.T. graduates should be trained to explain the various program under e-gov to the general public.
4. It should be added in higher education system.

Sankara V
Sankara V 8 years 5 months ago

We always concentrate on literature, science and mathematics during our schooling. Why dont our government introduce subjects on our rights and e governance process used in our livelihoid? If we introduce a basic law and teach from childhood? If we add a practical sessions as a lab to uppergrade students to teach villagers about online e governance model, it will be win win situation for both people living in rural areas and upcoming generations. Thank you
Sankar

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