Sir QOS parameters and its SLA and KPI are well defined by TRAI, the issue remains to it's compliance. Hence, my recommendation is government should start a nation wide initiative where operators would be asked to send SMS to all its subscribers asking to rate QOS between 1 to 5 for voice, SMS, Data and Customer Support,response to that SMS can be collected by a regulators server and at MNO for analysis and to set a new way of finalizing KPI. MNO should also share proactive drive test reports.

First and Foremost TRAI was sleeping with COAI and Telecom Companies all this while to give them maximum Benefit. Now they coming up with this suggestion, will it be considered, doubtful. Anyway.
1. The Grievance System must be there that too outside Telecom Company.
2. The Till the pendancy of the matter the consumer must be compensated with free access of services.
3. If the complaint against particular Telcom company in a month cross a set limit the license must be cancelled or penal

The quality of network services and the charges do not match. Add to it, the 'circles'. I am working here in Saudi Arabia and when I'm on a vacation, I do not get access to internet about 70% of the time, just because there is no 3G/4G beyond a 'circle'. I travel to Ahmedabad and I do not get internet, because I'm not in the 'circle'. These private sector companies are bullshit! Make BSNL stronger, just like STC is in Saudi.

I have faced a lot of network related issues and I feel a proper management of complain system is required.If possible please try to implement "ONE NATION ONE CALL CENTER" to take note of all complain.With this the users as well as TRAI will have more accountability.Then direct the complains to respective TSPs,Let the issue be resolved within 3 days and if not let the issue be directed automatically to AA (Appellate Authority).If the user is unsatisfied let him appeal to AA directly.

This is to inform all our Indian Brother/Sister,I am sharing a tragedy for my life that some telecom company provides the SIM card on fake id proof fraud people are using this no.in some cases just like email,lottery,job,and they issue the no.to foreign people in this case someo indian people also includes,I have a Logged F.I.R. Basti Uttar Pradesh,my F.I.R. no. 0083/2015,I ensure that some telecom,Bank,Local people are involved to harresed our Indian people,more information 9873564901,contact m

Minimum speed 2Mbps should be in broadband at any service provider. 24*7 Internet Service must provided other wise must fine the operator, And Bsnl should reduce the plan rate. and centraise the bsnl system. the 1500 helpline is totally worst in bsnl. Huge call drop in Airtel provider. should follow the trai rule. beside that, also mobile data speed 2G/3G/4G should be have a minimum speed with net neutrality, and blocked torrent service. thanks #TRAI
#ConsultationPaper #QualityofServiceStanda

Sir wrking efficiency on the lavel of ground is nt vry efficient pls open some local booth as ahelp center in all city, town etc logon ko abhi bhi ye sochna padta ki agr unka kaam nahn ho raha to wo kahan jaye...???

Pls make them paY fine for evry call drop nd nd low quality signals nd its been 21 cntry roaming is still chargable no other country charge any longer for roaming...

Dear Sir,the telecom companies actually have more customers that can be supported by the bandwidth.As a result the service is poor & on many occasions it gets chocked.The final victim is the end user who is cheated. The government should set the maximum amount of customers as per the spectrum they bought. The 'Call Drops' is actually legitimate loot after apex court decision. It is actually a fraud which is going on.So penalising them is only the way to make them invest in infrastructure

Govt. Should also use flash grenades which cause temporary blindness to civilians as a method of non lethal crowd control systems, dont knw why govt. Is not using already available non lethal weapons already developed and availabble today and still in search of non lethal weapons.eg. are chilli grenades,flash grenades,laser dazzlers,electric taser guns,figh frequency noise,microwave crowd dispenser,rubber bullets,very cold water spray,some gas which is non lethal and makes the purson unconsious.