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Consultation on need to send free printed bills to postpaid users of mobile and landline services

Start Date :
Nov 19, 2018
Last Date :
Dec 25, 2018
00:00 AM IST (GMT +5.30 Hrs)
Submission Closed

The current provision of Telecommunication Tariff (46th Amendment) Order, 2008 mandates the Telecom service providers to provide hard copy of bill to its post paid subscribers of ...

The current provision of Telecommunication Tariff (46th Amendment) Order, 2008 mandates the Telecom service providers to provide hard copy of bill to its post paid subscribers of mobile and landline service free of cost. However, if any customer opts for receipt of the bill through e-mail, instead of hard copy, the service provider can supply the same after obtaining explicit consent from the subscribers.

TRAI has received representations from the Telecom Service Providers and their associations, MPs and MLAs to review extant provisions of sending printed bills to post paid users of mobile and landline services amid changing mobile usage relating to cutting of trees for paper used in printing phone bills.

However, since consumers form an important segment of stakeholders on this issue, it has therefore, been decided by the Authority to hold a public consultation to have views of all the stakeholders, in the matter so that a holistic approach could be adopted to address this important issue. For TRAI, consumer’s interest remain an issue of prime importance and remains committed to safeguard their interest.

A copy of consultation paper is attached herewith for your kind perusal with a request to offer your valuable feedback on the issue.

Showing 311 Submission(s)
kundanpoddar1@gmail.com
Kundan Kumar 6 years 7 months ago

मैं कुन्दन कुमार पोद्दार, पिछले 6 सालों से ईमेल पर अपने मोबाईल का बिल प्राप्त करता रहा हूँ। मेरे विचार से इसे सिर्फ ईमेल पर भेजनें चाहिये। अब नई व्यवस्था हो सकती है कि व्हाट्सएप्प पर भी मोबाईल बिल भेजा जा सकता है। जिनके पास ईमेल एवं व्हाट्सएप्प उपलब्ध नही है उन्हें मामूली राशि ₹10 चार्ज करके प्रिंट कॉपी घर के पते पर डाक द्वारा भेजी जा सकती है। हमें अगर कुछ बदलाव चाहिए तो मुफ्त की व्यवस्था करनी पड़ेगी।

Pravin Katkar
Pravin Katkar 6 years 7 months ago

Bill through email is already implemented by all operators, those who dont have email id those can view their bill through mobile app of respective operator. Notification must be send through sms so that bill can be viewed through app or email & paid before validity to avoid penalty.

sandeep manik virkar
sandeep manik virkar 6 years 7 months ago

Restpected Modiji, Person having email id must be sent bills through electonic way as it will reduce paper waste ultimately many trees will not be cut for paper.In case person not having email id need to send physical copy along with charges and suggestion to genertae email id to receive in electronic form.Electronic form of bill safe as compare to paper as it consists confidential content n best way to reach to correct person.

udhayakumar_11
udhayakumar S 6 years 7 months ago

Today India going digital development in all sectors so paper bills are not given important most people used android smartphone must using postpaid or other purposes using give paper less bills it is very useful coming generation going top level all support new technology and fast service and satisfaction like digital bill every body accept simple and quick and easy and best plan ok

viditsethi@gmail.com
Vidit Sethi 6 years 7 months ago

Dear All,In this period of century when we are facing the worst climate impact on every lives on us which is created by humans, its time to look into ways to reduced the usage of papers wherever possible.We know that papers are the outcome oc cutting of trees which ultimately impacts the clinate and cause many hazardous impact.I strongly support the idea of paperless bills not just in telecom but in all departments like railway,internet,ATMs,public transport etc.

Amaresh Malepati
Amaresh Malepati 6 years 7 months ago

Sir/madam your opinion is good for saving paper but most of pepole cannot afford investment on internet bill or on using android mobile or computer in most of our country.large number of people even many students does not know about use of email rather they use whatsapp and facebook. Just think about this also

ASHOK KUMAR UPADHYAY_8
ASHOK KUMAR UPADHYAY 6 years 7 months ago

I fully agree with the proposed system of replacing printed postpaid bills by email or messages.

unitech.tejas@gmail.com
Tejas Shah 6 years 7 months ago

its good move, but not fully effective. i think need to create frame work before implementation below are some key reasons. 1. one person holds more than one connection. 2. family / group holds more than one connection. 3. each one do not have email id. 4. not very regular access of email. indeed, for above reason one may miss on time payment of due bills. it is necessary to club thae information based on Aadhar n send a consolidated statement of invoice by email and sms and online login.

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