The TRAI has issued a consultation paper on 27.11.2019 on “Transparency in Publishing of Tariff Offers”. Considering the dynamics of the telecommunication sector, consumer faces situation of lack of information and misleading information. Further, the information accessed by the consumer is mosr of the time unclear or hard to find and even if the consumer is able to access information, it is difficult to assess and compare in the marketplace. All these factors affects the ability of consumer to make informed choice which serves their needs.
The TRAI through the consultation paper desires to explore newer consumer protection measures to enhance transparency in information communication such as mandating provision of cost calculators, introduction of unique id of tariffs to bridge the gap between tariffs reported and published, framework of display of tariff on websites etc. The following questions are being posed for comments of stakeholders. The complete consultation paper is available on TRAI website.
The last date for receiving the comments as extended is 23rd January, 2020.
Click here to read the consultation paper on “Transparency in Publishing of Tariff Offers”
