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Digital services & accessibility

Start Date :
Jan 01, 2015
Last Date :
Jul 17, 2015
04:15 AM IST (GMT +5.30 Hrs)
Digital technologies can help citizens in all income groups by providing digital access to information, knowledge and services. How can we empower all citizens with digital access? ...
There should be a rule that every tickets wheater it is of railways,bus,etc. which comes under government should be paper free and should be send only through SMS to consumers
This thought is for digital reforms that we can bring in refining the process of Employee Provident Fund Transfer and withdrawal.
As a substantial segment of the organised sector is salaried, when one person changes a job the biggest headache is PF transfer from previous employer to New employer. Because of the tedious and lengthy process settlement of PF transfer claim many people seek withdrawal of the same. However, the purpose of having a a fund as apart of retirement savings doesn't serve in that case as many tend to spend that money knowingly or unknowingly.
Several online assessment measures have been taken by government but still I find several things that can be improved upon.
1) The personal details of the employee required by the EPFO should be fed by the employee itself in order to reduce the errors when the employee reviews his profile. This arrangement should be made on the website - log in interface.
2) All the verification and validations can be done basis sending an OTP to the employee.
3) Data migration should be just transfer of database files without any human intervention.
4) Harmonisation of the details across various platforms. I see different entries of same individuals on the mobile application and website. Again, this can be left upon employee to do necessary corrections.
5) Transfer claim to be totally paperless, with personal details verification burden being managed by the new employer.
5) Withdrawal can again be totally paperless at the click of a button. The back end processing might take time but the customer interface has to as flawless and user friendly as possible.
Currently, I find these measures that I can think of as necessary to smoothen the process of PF transfer. The emphasis of Modi Government in bringing digital and e - governance reforms is praiseworthy. Hope this brings in more efficiency in bureaucratic process and eases the workload at Govt offices.
There are too many apps by government departments. I think there should be a common app for all digital services by government.
Crowdfunding is now becoming popular with websites like kickstarter, crowdsupply, indiegogo becoming famous in India and abroad. We can use crowdfunding to connect citizens to R&D.
In order that the digital transformation reaches the right target, first quality telecom services like Internet, good telephony should reach remote villages. I face a lot of issues related to Internet even within city ranges. I am not happy with the quality of Internet packs that Indian Telecom operators provide. On top, with the advent of 3G and now 4G in some cities, 2G plans are getting worse and yet costlier. How is the poor common man supposed to reach Digital transformation if the politics around telecom is going to impact quality of service?
Motto- Govt. at village. Sarkar aapke gaon.
1. Medical- Most doctors want to stay at District HQs. There can be a facilty of telemedicine through vedio conference through E seva kendras available in villages through Compounder level person.
2. Agriculture- All govt. schemes applications must be available on net at e seva Kendra.
3. Electricity- All services of application to billing should be available at e seva Kendra.
4. Police- Complain registration should be possible at e seva Kendra.
The Digital India for a common citizen would be access to services which impact his/her everyday life - be it personal requirements or the needs of those who are around, like retired parents, grand-parents,children. In 2011 such a list was drawn (pdf attached), and today in 2015, I can feel that a certain amount of progress has been made. However, the impact has to percolate down in every sphere of our lives to feel the essence of a true Digital India.
NOW we can step ahead my making MUNICIPAL CORPORATION to MOBILE APPLICATION
we see many times that government proprieties is in damage condition or watching huge garbage collection on roadside so sometimes municipal corporation might be not aware of this but that problem can be solve by an APPLICATION.
its works like this
user have to insert details about damages or problem with photo, location and simple submitting by aadhar card id.
this may help municipal corporation work faster.
We can take a good step to digitize education by providing E-readers which are pre-programmed for the needs of the students.
In the past, noticed that individuals whether either personal or on professional grounds(Receiver) (might be deliberately) do not reply to the emails,(when sent by sender).
I suggest that there should be Turn around time(TAT) of 24-48 hours throughout India for replying and communicate to the emails,at both end) till the amicable solution of the query or problem is reached.This could improve Digital India program more effective,transparent and fast.Moreover, i suggest that this to be a law.