In indian banking industry rising NPA ia a big concern To improve the performance of PSBs, we need to cut the NPA

Sir public sector banks mai staaf k salary kam aur incentives jyada hone chahiye taki wo best perform krne ki puri koshish kre. Abi kya hota h unki salary itni hoti h ki custumer satisfy ho na ho unhe koi farq nhi padta. Is se ek helthy competetion ka enviroment banega custumer satisfaction badega jo bhut important hai is se public banks ki -ve image +ve ho jayegi. Aur reward to performance hona chahiye well behaved and good performance k reward jaise D.A milta h aise he PA performance allowanc

CCTV Cameras shd be installed before every staff/officer to have watch how they behave with customers, as they behave unruly/irresponsibily as if banks are owned by them. 2, Loans sanctioned and unpaid debts shall be put into thorough scrutiny as which official caused it as unrecoverable without adequate security as done in Sundicate Bank case. Mainly customers are treated by stass as if slaves. This system shd be checkd. New a/cs r discouragd even if valid IDs r there but demanding Introducers.

Intro of VRS and promotion of tech savvy young staff in banks need of the hour. trainings as per thre need and not just for the sake of training should be imparted at a world class college for this purpose. if banks has to continue 5 days working salary increase is must. technological innovation to be at par with private and foreign banks must. cleanliness should be enforced as a matter of policy as many branches of psu even lack toilet. transfer to women employees only on demand not whimsi

Bank me ek staff hoga jo kam shikhit ka likhne porne me sanman ke sath help korega.Har bank ka toilet sob ka liye(staff+grahak) ek hi hone se safsafai rahega.Ehi kanun har sarkari office ke liye lagu hone se Bhart Basi ka TOILET ka liye atank dur hoga.Kam ka samay bar bar uthke jana bandh ho.Rupiya uthne ke time kanun ka marpach chor ke help chahiye.Lunch time bank ka kam bondh na hone se subidha hoga..

Sir ek adarsya bank pe sabse pahele ek inquiry counter hona chahiye.10 bar puchne se..idhar udhar bejta usi se mukti milega.Har counter pe local language pe likha rahega. Kobhi kobhi Signature nehi milta is liye ek code dene se (jo bank aur grahak hi janega) help hoga.Mota rakam jama aur uthane ka alag bebasta hona chahiye.Amir-garib bhed bhaw chorke sob se ek hi bebahar hona joruri.Kam ka time staff ki mob phone bandh kanuni hona chahiye---

Many banks do not have enough change (coins and small notes). Bank counters, do not feel shame in saying to the customer that all they have is Rs 500 notes for withdrawal of your money. It is very tough to get change in the city and then fights happen with seller, when that withdrawer trys to use that Rs 500 note for buying small things.

public banks are typed for sarkari kaam kaj. making grahak oriented and bhagidari of acc holder in working is jaroori .

Quality of Service is very poor in banks like Bank of Baroda. Also when international bank check is deposited in BOB it takes around 22 to 45 days. The depositor loses interest for all these time. The website also does not work many times.

Govt Bank should increase the limit for NRI in PPF or should open Different NRI PPF account with limit of 5 lakhs per year. This will help in bringing Money of NRI for investment in India and conditions of Indian Bank will improve and Bank will also have much liquidity to operate and give loan at lower rates