About: Department of Administrative Reforms and Public Grievances, Ministry of Personnel, Public Grievances and Pensions conducting an Online Hackathon for inviting innovative solutions for the Citizen Grievance Redressal Mechanism. The basic objective is to provide technology driven solutions to improve the grievance redressal mechanism in the country.

PARTICIPATION

This Contest is open to:
1. Student
2. Academia
3. Researchers
4. Corporate
5. Start-ups
6. MSME
7. Communities
8. Individuals

PROBLEM STATEMENTS FOR THE HACKATHON

1. Create a Chatbot that will help the Citizens to resolve their common queries related to filing a Grievance in the CPGRAMS portal (https://pgportal.gov.in) and expedite smooth submission of grievances.

2. Making the redressal process more robust and data-driven to reduce the Grievance submission and resolution lifecycle. Technology such as AI and ML could be used.

3. Improvise the quality of public grievance disposals for greater satisfaction of citizens.

4. Create predictive models using datasets to smooth the Grievance redressal mechanism.

EXPECTED OUTCOME CATEGORIES

1. Chatbot
2. User Story Map/Pipeline
3. Application system (web and mobile)
4. Predictive Models

For more details and for participation, visit the website here