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Design a Logo & suggest a Tagline for CPGRAMS
Centralized Public Grievance Redress and Monitoring System (CPGRAMS) is an online platform available to the citizens 24x7 to lodge their grievances to the public authorities on any ...
Centralized Public Grievance Redress and Monitoring System (CPGRAMS) is an online platform available to the citizens 24x7 to lodge their grievances to the public authorities on any subject related to service delivery. It is a single portal connected to all the Ministries/Departments of the Government of India and States. Every Ministry and State has role-based access to this system. CPGRAMS is also accessible to the citizens through a standalone mobile application downloadable through the Google Play store and a mobile application integrated with UMANG.
The status of the grievance filed in CPGRAMS can be tracked with the unique registration ID provided at the time of registration of the complainant. CPGRAMS also provides an appealing facility to the citizens if they are not satisfied with the resolution by the Grievance Officer. After the closure of the grievance, if the complainant is not satisfied with the resolution, he/she can provide feedback. If the rating is ‘Poor’ the option to file an appeal is enabled. The status of the Appeal can also be tracked by the petitioner with the grievance registration number. The feedback is also being taken through Feedback Call Centre. The feedback call center also facilitates citizens in filing appeals.
In accordance with the federal principle of governance, the grievances relating to States are forwarded to the concerned State Government for appropriate action.
The grievances are received in two forms (i) Through the CPGRAMS and (ii) through the post. The grievances received by post are digitized and sent both through the System as well as by post to the Ministry/Department/State Government concerned.
Department of Administrative Reforms and Public Grievances (DARPG) invites citizens to coin a more catchy and suitable name, in substitute of CPGRAMS and a suitable logo as per the proposed new name, which represents the spirit of the Grievance Redressal Mechanism and Citizen empowerment to reach the government for resolving their grievances.
Rewards:
The winning entry (selected/approved nomenclature and logo) will be awarded prizes of Rs 51,000/- (Rs. fifty-one thousand) and a certificate from the Department of Administrative Reforms and Public Grievances.
To understand more about CPGRAMS, participants may go through Website (https://www.pgportal.gov.in)
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