Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Last Date Dec 05,2019 23:45 PM IST (GMT +5.30 Hrs)

About CPGRAMS ...

Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (

Suggestions can be given by citizens till 5th December 2019.

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Showing 1279 Submission(s)
Shobhit Dixit 6 hours 24 minutes ago

A Deep Research is needed to streamline the public grievances and operating it by an online portal .we have to saggregate things and assignining the tasks to the relevent departments so that accurate data may be find .then we can easily sort out the public grievances.

rajendrakumar rebari 8 hours 43 minutes ago

Sir example is infront of all-when airport and metro can maintain clean environment why *hospitals are behind*they need more to be neat and clean,Sir every village,city and department authorities should be on common online complaint registration portal 2 address the problem in a time frame with positive results.At last citizens are our own.They have faith in country they should be feciliate while solving problem, It must be closed on their satisfaction.reduce problem of rule position

V K TYAGI 8 hours 46 minutes ago

CPGRAMS का पोर्टल सरकार का एक सबसे अच्छा प्रयास है जिससे लोग अपनी शिकायत सरकार तक इसके माध्यम से कर सकते है इस पर सरकार को की गई शिकायत पर शिकायत का समाधान भी हो जाता है लेकिन हम चाहते है कि इस पर एक फीचर और जोड़ दिया जाय ताकि शिकायत सही पाए जाने पर उस सरकारी व्यक्ति के खिलाफ भी कार्यवाही का भी प्रावधान होना आवश्यक है ताकि ऐसी व्यवस्था बन जाय कि लोगों को शिकायत की जरूरत ही न पड़े

Surajit Chandra Das 8 hours 53 minutes ago

Dear sir I have invented a new and unique algebraical division method to find the cube root of any number. Please help me to publish it in global education. Thank you sir.

BALA SAI BHARATH 10 hours 10 minutes ago

In ancient times, a king had his men place a boulder on a roadway. He then hid in the bushes, and watched to see if anyone would move the boulder out of the way. Some of the king’s wealthiest merchants and courtiers passed by and simply walked around it.

Many people blamed the King for not keeping the roads clear, but none of them did anything about getting the stone removed.

One day, a peasant came along carrying vegetables.

Rupesh Kumar 10 hours 27 minutes ago

Respected Modi Ji
विरोध JNU वाले ही कर सकते है क्या ?
अब हम भी विरोध करेंगे, पैसा इनके बाप का नहीं है, हमारा दिया हुआ टैक्स है... और हम सभी उसके हिसाब जरूर लेंगे आखिर क्यों न ले हमसभी के घर के लड़के 20 वर्ष होते ही कोई न कोई कार्य कर सरकार को टैक्स भरते है और jnu में 40 साल के गदहों को फ्री सुविधा देकर देश विरोधी नारे लगवाए जा रहे यानी जिस थाली में खाओ उसी में छेद करो तो हम सभी वो थाली ही छिनने जानते है ये अपील हमसभी की होनी चाहिये राष्ट्रपत