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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

Showing 2749 Submission(s)
sanjay chaudhary
sanjay chaudhary 5 years 10 months ago

Sir, please increase the quantity and quality of data on the open data platform of the GOI. Also please. make sure that UIDAI address capture mechanism is proper. For example, in my aadhar card the address and pincode was of two different places...now I have corrected it....actually system shall not allow this anamoly

mygov_15742283301302269
Vaijayanti Aphale
Vaijayanti Aphale 5 years 10 months ago

1. Have a time limit for bureaucracy to attend to any complaint.
2. Also Start a system for online tracking of status of work done on each issue in bureaucracy just the way we can track our passport status.
3. Any delay beyond time limit automatically gets red flagged and officers to be answerable for delay in a citizens forum whose proceedings posted online for public viewing.
4. More than 10 red flags, the citizens forum can recommend suspension of govt. personnel.

SURESH KUMAR GURUSAMY
SURESH KUMAR GURUSAMY 5 years 10 months ago

Pranams sir. Important Government circulars and notifications should be posted in separate link to avoid rumours. It'll make the people for update about Government development activities. Bharat Mata ki jai.jai hind.

SURESH KUMAR GURUSAMY
SURESH KUMAR GURUSAMY 5 years 10 months ago

Pranams sir. please send notifications about CPGRAMS to colleges for usage of students. Students may send their management , teachers and scholarship related grievances. It will avoid the stress of students and lead to happy life. Bharat Mata ki jai. jai hind.

SUNIL SUKUMAR KUNJAN
SUNIL SUKUMAR KUNJAN 5 years 10 months ago

1. Road Conditions are leading to many Fatal Accidents causing lose of Lives.
Why can these deaths be penalised on the Concerned Public Servant responsible for the bad condition of roads in his Area.??
Bring Some Strict rules for Penalising the Officers responsible for the death of so many people..
2. Why should be VIP culture in Toll Roads for Public Servants, till now being followed?? Every VIP should come in the Queue at Toll Roads, exceptions can be Police & Ambulances...

Pavithra S
Pavithra S 5 years 10 months ago

There should be a validation kept in the portal,if someone try to close the grievance, validation should pop up need to be set to get public acknowledgement before closing it.

Email or call confirmation needs to be taken before closing the grievance.

Pavithra S
Pavithra S 5 years 10 months ago

Respected sir.. Cpgram, apperently we approach this blog when the work is not happening with concern department but when this department is closing the grievance without any intimation and if we try contact they're not approachable.

I would like to suggest, this team has to be more responsible, more than technical and automation suggestions I would suggest this team should have humanity and understand the pain.

Raghuveer Reddy Rakulapally
Raghuveer Reddy Rakulapally 5 years 10 months ago

Dear Sir,

if my grievance is closed showing some false reasons, and I not allowed to take my concern to PMO, there is no use of the CPGRAMS. my Grievance Number is DOSIR/E/2019/00335.

now also I want to meet our PM Modi Ji and explain, my concerns are for good will of our scientific community, if they deny it for no reason, People like me lose interest.

I will give yo all details, ones you respond positively.

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