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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

Showing 2749 Submission(s)
Saksham
Saksham 5 years 9 months ago

CPGRAMS pgportal is helpfull to the citizens by taking action with coordination of the departments to solve their complaints. It is possible only quick to do with an idea of welfare of the people at the moment where all sit at certain place look after related issues and problems.awesome hai sab kuchh , kisi prakar ki koi kami hai hi nahiGrievence addressal should aim at community empowerment and individual promotion which is identical to national endurance . People participation in the grievence

Anubhav Gupta
Anubhav Gupta 5 years 9 months ago

awesome hai sab kuchh , kisi prakar ki koi kami hai hi nahi

Susanta Kumar Pattnaik
Susanta Kumar Pattnaik 5 years 9 months ago

Grievence addressal should aim at community empowerment and individual promotion which is identical to national endurance . People participation in the grievence issues is highly recommend. It makes more people participation in the politics and political rights. It brings a desirable change in the society or community. It promotes healthy relationship and healthy social life. It has excellence in personality, positive attitude and habits,language and environmental promotion. It refines culture a

Gurupadayya Shivayogimath
Gurupadayya Shivayogimath 5 years 9 months ago

CPGRAMS pgportal is helpfull to the citizens by taking action with coordination of the departments to solve their complaints. It is possible only quick to do with an idea of welfare of the people at the moment where all sit at certain place look after related issues and problems.

purshottam abbi Azer
purshottam abbi Azer 5 years 9 months ago

माननीय प्रधानमंत्री जी
सादर प्रणाम
विनम्र निवेदन
मैं मानव संसधान विकास मंत्रालय (एमएचआरडी) में ई-मेल द्धारा कई बार माननीय रमेश पोखरियाल जी को सूचित कर चुका हूँ कोई सुनवाई नहीं होती !माननीय प्रकाश जावेडकर जी ने भी आश्वासन मात्र ही दिया !मुझे कृपया एक फाइनेंसर या पबिलकशन हॉउस ही दिलवा दें जो मेरी पुस्तकें छपवा दें !
आपका आभारी
पुरुषोत्तम अब्बी

Nazeer
Nazeer 5 years 9 months ago

A web based Centralized Public Grievance Redress and Monitoring System (CPGRAMS) has been designed and implemented in all the Ministries / Departments of Government of India. A customized software with local language interface has also been designed for the state governments. This software is called CPGRAMS - States

Susanta Kumar Pattnaik
Susanta Kumar Pattnaik 5 years 9 months ago

Wide awareness campaign should be allowed to reach to unreachable about the benefits of grievence. Seminars, Workshops and sharing are promoted national wide for further amendments. Grievence addressal should be people oriented and benefits of community. Grievence issues with a mass move should be noticed for future reference and desired reformation. People participation in the event is highly recommend. Grievence addressal should be spread wide about the benefits out of the program. People part

Avinash Kumar
Avinash Kumar 5 years 9 months ago

Just make the portals to easily to use. Should have to be aware everyone about it. As the contact emails are given in those portals, many of people don't know how to use that. Provide a toll-free number to contact. Add a information bot on call as 'UIDAI Aadhar' provides to assist.
Thank you!

Sandip Raghuvanshi
Sandip Raghuvanshi 5 years 9 months ago

This needs a team, which includes a system managers, 1 each from all States of India. They should be assisted by a call center, who take down the complaints, which are forwarded to segregators, who send the complaints to concerned system managers. The S. Manager then forward the complaint to concerned authority & most importantly, follow them up to get the solution.
So overall 1 Head System Manager, 36 system managers, at least 10 segregated to start with & at least 20 call center employee.

ABHISHEK GUPTA
ABHISHEK GUPTA 5 years 9 months ago

THANKS FOR ALL.
I need guidance and support to provide better
INNOVATIVE-FIX
Digital Solution with Team.
Divide & Rule Policy For Working as Pan India.
Discuss Required for better solution with all what we have in our hand.
We have to Work For all What we have in our hand
update to secure corruption free working our Economy.

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