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Department of Administrative Reforms and Public Grievances

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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :

Nov 02, 2019

Last Date :

Dec 05, 2019

23:45 PM IST (GMT +5.30 Hrs)

Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

See Details

All Comments

Featured

Showing 2749 Submission(s)

SAIDUR RAHMAN 5 years 6 months ago

I Agree with that - The grievances portal management must hold responsible for not find a solution to the grievance A solution given earlier to a grievance prevent lots of inconvenience and problem For all policy matter related grievance the grievance forward to parliament to consider for policymaking The suggestions also forward to policymaking committee probably headed by Prime Minister The outcome will benefit the nation. Regards https://www.godigitalzone.in/

SITARAMACHANDRAMURTHY 5 years 6 months ago

I POST SUBMISSION IN CPGRAMS SITE.. MONTHS PASS AND NO RESOLUTION....NODAL OFFICER OF GUJARAT REMINDED BY EMAIL WITH REFERENCE OF SUBMISSION. GOT A MAIL FROM GUJARAT GOVERNMENT UNMOVING REMINDER TANTAMOUNTS TO PERSONALISATION AND ONLY GRIEVANCES ENTERTAINED. SUGGEST ACCESSIBILITY TO FOLLOW UP NODAL OFFICER IN THIS WEBSITE...EASE OF LIVING OR FIX TIME BEFORE WHICH CPGRAMS SHOULD RESOLVE SUBMISSION

Sudhakar Lakshman 5 years 6 months ago

1.every grivence raised should have time limit to solve
2.Those grivence should be placed under those concern officers file to monitor if such occurrences repetitive
3.Every Government offices in India should be monitored by higher officials and mistry checks to be conducted often to see the efficiency of the officers.
4.All Government services should be 100% digitalized

suraj Pandey 5 years 6 months ago

this BJP govt is very good performance in every field I m proud of my gov specially modiji. aap ese hi jeeto aur desh ko aage bad ate rahe. hamari shubhkamnae. jay hind jay Bharat jay Shri ram.

Chandramouli v 5 years 6 months ago

PMO grievance team executing the complaint by proper delegation. PMOPG/E/2019/0212795 But individuals to whom its delegated are not doing the job. The delegated person called from these TWO MOBILE numbers 7536081176 and 9956749102. They promised to refund Rs 37900 as paid by me below but they have not paid and switched off the phones. Please help me getting the address of the mobile numbers 7536081176 and 9956749102 for further action

mygov_157416482854079931.pdf

Comments (1)

Anant Sharma 5 years 6 months ago

1. There should be time limit for every grievance. Max 30 Days (New India).
2. Citizen should be able to watch daily progress over their grievance.
3. Give us option to complain being Anomynous over issues like Corruption, Un-authorized & Illegal Acitivities.
4. I can see my name written over Letters. Please don't risk privacy of a person who's helping you to build a better nation.
5. As a citizen, we don't know about funds our govt. have, better it's shown somewher so we complain accordinly

Ashok Jha 5 years 6 months ago

Comments (1)

Ashok Jha 5 years 6 months ago

Comments (1)

Ashok Jha 5 years 6 months ago

Comments (1)

Dharanidharan Bhushanaratnam 5 years 6 months ago

The grievances portal management must hold responsible for not find a solution to the grievance A solution given earlier to a grievance prevent lots of inconvenience and problem For all policy matter related grievance the grievance forward to parliament to consider for policy making The suggestions also forward to policy making committee probably headed by Prime Minister The out come will benefit the nation