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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

Showing 2749 Submission(s)
PRINCE KUMAR KUSHWAHA_1
PRINCE KUMAR KUSHWAHA 5 years 7 months ago

Public Grievances Management platform should have user centred design for better experience.

PRINCE KUMAR KUSHWAHA_1
PRINCE KUMAR KUSHWAHA 5 years 7 months ago

Public Grievances Management platform should have user centred design for better experience.

PRINCE KUMAR KUSHWAHA_1
PRINCE KUMAR KUSHWAHA 5 years 7 months ago

Public Grievances Management platform should focus on data visualization, Infographic etc. for better understanding of Grievances.

PRINCE KUMAR KUSHWAHA_1
PRINCE KUMAR KUSHWAHA 5 years 7 months ago

Management Of Public Grievances

1) Great talent from diverse fields should be called out for better understanding.
2) Application with no glitch should be made. Since it will have more traffic for solving problems.
3) Great minds should come together to make this vision realise - seamless experience.

TRANSPARENT GOVERNMENT!

#MyGov

PRINCE KUMAR KUSHWAHA_1
PRINCE KUMAR KUSHWAHA 5 years 7 months ago

Management of Public Grievances

1) People should be made aware of this first.
2) Better UI/UX of website and application.
3) Status of every applicants should be visible for better tracking and transparency.

Govinda jamatia
Govinda jamatia 5 years 7 months ago

unemployment is the biggest threat in our present.The government should provide more job opportunities in the public sector.

Anil Kumar Barman_1
Anil Kumar Barman 5 years 7 months ago

Nodal officer responsibilities to be scrutinized and disciplinary action to be taken for negligence of officers and Nodal officers. Reason for no action taken to be shared with applicant along with brief of inquiry made.

Prince Patnaha
Prince Patnaha 5 years 7 months ago

I strongly believe that we must include the concept of incentives in all govt entities and PSUs. Rewarding an employee will not only motivate them to do timely conpletion of work but will also curb the problem of bribe. When an employee knows that he will be rewarded extra for his work, he will not indulge in taking bribe. Also, the govt must include the option of internal job postings IJP in its clause which will moticate people to apply for the job or area or profile what they love.

Milan karmakar_4
Milan karmakar 5 years 7 months ago

Sir.please change the system of departmental
promotional like railway and others govt. Organisation.In old system there are who has no such qualification but he hold much higher post.Specially railway a eight pass holder get high post and a highly qualified students work under this eight pass employee.Railway board should give chance who are coming from recruitment board or cell.However should stop unfit,largess scheme.Govt. should follow the other developing countries system.

Mukesh Singh_401
Mukesh Singh 5 years 7 months ago

Public issues to be acknowledged on priority basis.Many a times these issues are just answered on the basis of words in complaint.Issues hv to closed only on it's successful closer and satisfaction frm respected citizens.All officials are answerable and they should answer calls and emails.All issues to be attested by authorized person digital signature with details.If any person answering on behalf of government officials,then it shud be an term as crime.

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