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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

Showing 2749 Submission(s)
Gunisetty Srinivasulu
Mr Gunisetty Srinivasulu 5 years 7 months ago

Respect to the system&heirarchy should be given importance in the administration. Qualitative,meritorious,worthy,able &honest employees should be chosen/recruited in Govt/public sector domains/enterprises for effective,corruption free,fair,wise & able administration.No reservations should be followed in crucial departments.This will improve administrative speed in rendering services to the people.Peoples satisfaction towards the govt services will be improved.Hence there will be no complaints.

Swadheen Satyakam Mishra
Swadheen Satyakam Mishra 5 years 7 months ago

Make the grievance redressal process digital with progress and remaining time shown in the mobile application and step by step progress shown in it and make the application interactive.

Swadheen Satyakam Mishra
Swadheen Satyakam Mishra 5 years 7 months ago

make an Android application for the portal where people can submit their submit their grievance and submit their grievance very easily

Venkateshwaran_31
Venkateshwaran 5 years 7 months ago

most of the govt staffs were thinking that they are equal to god. they don't know they are for servicing people. this is the reason to encourage bribes & corruption to those people. the rules should be changed to avoid bribes.my future india should be a bribe free & corruption free country. please make new laws to save our country. please do the needful for our future generation.

sukhdevnarang@gmail.com
sukhdev narang 5 years 7 months ago

Respected sir,
My humble suggestion is that the grievance /complaint must not be forwarded /sent to the office for redress against which the grievance/complaint is made .It should be redressed by the by the redressed by the addressee. and the copy of the rule relied upon also be enclosed with the decision.

sukhdevnarang@gmail.com
sukhdev narang 5 years 7 months ago

Respected sir,
My humble suggestion is that the grievance /complaint must not be forwarded /sent to the office for redress against which the grievance/complaint is made .It should be redressed by the by the redressed by the addressee. and the copy of the rule relied upon also be enclosed with the decision.

gmukundhan@gmail.com
Mukundhan Gopalrathnam 5 years 7 months ago

Identify officer responsible for delivering the solution fix accountability. Sending message should be made even more simpler like sending message or WhatsApp etc. Must inform about the progress made and also false complaints be warned. Diversify more heads for better clarity. An dedicated email address and telephone number should be made available for contacting. Do make more propaganda for better awareness about the facility

gourav Shetty_1
gourav Shetty 5 years 7 months ago

public grievences are many it would be better if we had an algorithm with which we could identify grievences affecting more people and grieviences of a grave nature and addressing them first and others later depending on gravity and number of people affected,but important to address every grievence possible as evey citizen important

YourName_3803
Prof Dr Shibu A 5 years 7 months ago

WHERE IS OUR INDIAN MOTTO STANDS.
WHO EVER ARE RELATED SHOULD BE PUNISHED. AS WELL I NEED COMPENSATION OF RS 25 LAKHS FOR LOSS N DAMAGE OF MY EQUIPMENTS MATERIALS AND PAYING MONEY AS RENT ELECTRICITY BILLS WATER BILLS AND SO ON. I HAVE BEEN CHEATED BY SHOWING THE BUILDING AS COMMERCIAL. LATER CAME TO KNOW ITS NON COMMERCIAL ONE. I DIDN'T PRACTISE EVEN AFTER RENEWAL AND INVESTING A HUGE MONEY TOWARDS MY CLINIC. NOW IM BANKRUPT AND HAVEN TAKEN GOLD LOAN TOO.

KINDLY CONSIDER MY GRIEVANCES

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