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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

Showing 2749 Submission(s)
Bal Krishna Das Agrawal
Bal Krishna Das Agrawal 5 years 8 months ago

Grievance is recorded very conveniently. It is forwarded for action. There it meets the dead-end. Even when reminder is recorded the grievance is not acted upon. It remains in cold storage of bureaucracy. A survey will reveal true picture. Reference-
CPGRAM
PMOPG/E/2019/0441630 5.8.19. for coin.
Reminder sent on 7.9.19.

dr vishnuvardhana kanthila
dr vishnuvardhana kanthila 5 years 8 months ago

Resp sir.
A thought to remove traffic hurdles to maneuver traffic for easy passage to ambulances:fire fighters;army vehicle;police forces. in emergency.
I have come out with practicable solutions
1) Draw two separate parallel lines both sides of road centre line with width of 8 to 10feet with different colour code.
(6ft for tempo travellers; 8 to10 feet bigger vehicles).
2)All roads (single) should be minimum 30 feet width.
with regards
Vishnu.
9989527450

Appu Jacob John
Appu Jacob John 5 years 8 months ago

Personally I think the grievance collection is proper the redressal is not met with many times. So redressal mechanism should be given high priority. Many of the departments offer Twitter handles for the redressal mechanism (Railways) but no acknowledgement or no redressal is met with. The success of the system can only be met with if the grievance is properly redressed. Also the redressal mechanism need to be from the lowest level and skills of human interaction should be taught to the staff.Pe

madhava Shettigar
madhava Shettigar 5 years 8 months ago

MLA.mp should go every single people direct then exactly problem will understand

Hemant Joshi_55
Hemant Joshi 5 years 8 months ago

I think artificial intelligence is best tool to categories the issue and send to respective department. To facilitate AI, The proper input design module will work.
For each submission, the status of resolution shall be displayed to poral

Pratik kumar_153
Pratik kumar 5 years 8 months ago

It's good that various options are available and daily public grievances are solved.But complaint option is unavailable due to which there is difficulty in feedback .Make it available
and see the magic ,after its availability functioning of the site will be smoother .

Pravin Mishra_10
Pravin Mishra 5 years 8 months ago

Despite the Prime Minister's efforts, the grievance redressal mechanism is said to be yet not effective since most grievances are either rejected, disposed or closed. The bureaucrats are said to dispose pleas and grievances without resolving or addressing the issue.Though government is taking effective measures to help people some of the bureaucrats in the system do not help in sound performance of these schemes.

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