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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

Showing 2749 Submission(s)
manoj kamra
manoj kamra 5 years 10 months ago

Request to keep history of grievance transfer to avoid every day opening and checking cpgrams portal. Currently, only one authority dealing is displayed and previous history of irrelevant footballing between irrelevant authorities is kept out of complainant. The only option is to open the portal everyday and check the portal. Kindly take initiative to make history of all transfer of grievance visible to complainant for better transparency and reveal disregard to cpgrams by casual attitude

Piyush Agrawal_15
Piyush Agrawal_15 5 years 10 months ago

All public grievances should have a "Redressal Target time ". this will create an time accountability.

John Francis
John Francis 5 years 10 months ago

A dedicated IPO or Call Centre managed by every one retired from all fields of life with 10K payment per month free of taxes + free travel from home to centre in four hour shifts x 24 hour's x 360 days with other religions manning the post during festival's
A team of 40 Expert's to manage 6 teams of 200 each per shift per State and another 18 Super Expert's to manage the two State's = 4800 personnel
Liberty to suggest solution & all recorded in mainframe central computer for storage & to recall

Ankita gupta
Ankita gupta 5 years 10 months ago

society's most hidden problem is for separated /divorcee people(woman) whose children suffer from depression and lack of source of income, society's torturing words, alien behaviour.
why don't there is a scheme by government for these block of people for their livelihood
it's a lot to say PM Modi Sir but I know this will too neglected like others wrote. 🙏

manoj kamra
manoj kamra 5 years 10 months ago

Narrow width of level crossings Barriers in NWR esp. Bikaner division is biggest traffic obstacle. Such narrow width encourages encroachments on the footpaths resulting in shrinking of available road . In the main market of Bikaner, there are two level crossing barriers having very narrow width needing increase of width as per railway manual to 9m or building line to building line. But railway is adamant in keeping narrow width by rejecting twice my cpgrams grievance.MORLY/E/2019/15099

Prof Dr Shibu A
Prof Dr Shibu A 5 years 10 months ago

RESPECTED SIRJI, IM NOT ABLE TO DO MY CLINICAL PRIVATE PRACTICE SINCE RECENTLY THE CORPORATION OF KERALA (TRIVANDRUM) FOUND THAT THE BUILDING IS A NON COMMERCIAL ONE. PREVIOUSLY I HAD REGISTERED MY CLINIC. I STOPPED PRACTICE WITHOUT PROPER AND LEGAL RECORDS I CAN'T DO. STILL THERE ARE MANY SHOPS FUNCTIONING WITHOUT RECORDS NOR IN A NON COMMERCIAL BUILDING. I ASKED FOR COMPENSATION DUE TO CHEATED , DAMAGE AS WELL ME PAYING AMOUT IN RELATED TO THE BUILDING INSPITE OF NON PRACTICE.

VAGHANI PRATHAMESHKUMAR GIRISHBHAI
VAGHANI PRATHAMESHKUMAR GIRISHBHAI 5 years 10 months ago

GST paymente kanun lao.
Aaj har kisi ko kam karna hai, lekin market frod bahut badh gaya hai. kisi par bharosa karne jeisa samay nahi .
Aadhi Mandi to frod ki vajah se hai.

Khushi
Khushi 5 years 10 months ago

Encouraging village people in education and farming and proving good hospital and schools would make their life much beautiful and stop them to escape away from their beautiful village .
There should be new farming technology so that there would not be any moving away from village to cities in scearch of low order jobs
We should rexpect farmers and it should be like other professions as important as engineering and doctors

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