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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

Showing 2749 Submission(s)
SURESH KUMAR GURUSAMY
SURESH KUMAR GURUSAMY 5 years 9 months ago

Pranams sir. A separate link may be provided other than CPGRAMS, to post the public opinion about the schemes and expectations . It'll be more helpful to know the mindset of the people time to time for strengthening the administration. Burden of officials and PM will be reduced to run the smooth running of the government. Bharat Mata ki jai.jai hind.

Ashoke Kumar Munshi
Ashoke Kumar Munshi 5 years 9 months ago

If possible for better utilisation,compensation maybe charged to the responsible authority for harassing aggrieved citizens in case harassment proved. Otherwise this CPGRAMS to remain as lollipop/ show to the citizens of India.

Ashoke Kumar Munshi
Ashoke Kumar Munshi 5 years 9 months ago

In order to reduce no.of grievance for effective and proper utilisation of CPGRAMS platform,proper definition of the system of work requires to be communicated to all concerned authority of the department,etc , proper definition of responsibility with commensurate authority for all govt./semi-govt post holder is must before running this CPGRAMS. This will also reduce corruption to a large extent.

Ashoke Kumar Munshi
Ashoke Kumar Munshi 5 years 9 months ago

I'm facing this problem since last two years for identification of receiver. What is the bank system(?) What grievance will do(?)
When we are dreaming about 'clean India', still today how colony sewerage/drain water outlet opens to river? Is the system correct? What is our dream idea about clean India?

prince sahu
prince sahu 5 years 9 months ago

Dear sir
I have prepared a women safety law as a project and I want to discuss with you ,I have PDF so I want you give attention on my project and deploy it through loksabha with suitable format.
Jai hind.

Ashoke Kumar Munshi
Ashoke Kumar Munshi 5 years 9 months ago

E.g.(1)in case of sending money to a person, holding their a/cs both by sender and receiver in different banks ,through a/c payee cheque,after receiving the cheque amount by the receiver,getting cleared through clearing house system of each bank,entry in sender's passbook shows no identification about the receiver but some code type entry provided along with debiting the amount in passbook,when banker also unable to identify about receiver.

ANAND M
ANAND M 5 years 9 months ago

Complaints regarding policies are made to the central authorities. These are in turn, redirected to local bodies. There is a need to allow bifurcation of complaints into 'policy matters' and 'local matters'.

PRINCE KUMAR KUSHWAHA
PRINCE KUMAR KUSHWAHA 5 years 9 months ago

Each and every ministry should solve the complaint in a priority manner. People should feel satisfied.

PRINCE KUMAR KUSHWAHA
PRINCE KUMAR KUSHWAHA 5 years 9 months ago

Days of disposal of any complaint need to be reduced to a maximum 7 days.

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