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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

Showing 2749 Submission(s)
DrBenoyKumarChattapadhyaya
DrBenoyKumarChattapadhyaya 5 years 8 months ago

CPGRAMS pgportal.gov.in not giving us Grievances reply.

DrBenoyKumarChattapadhyaya
DrBenoyKumarChattapadhyaya 5 years 8 months ago

CPGRAMS can't solve our problems.

DINESH KANANIA
DINESH KANANIA 5 years 8 months ago

Please start from government offices/employees before imposing any rules or regulations for general public.
GST: Not following govt. offices.
Paper less: Don't bother about it govt. offices.
Swacha Bharat: Not apply to them.
Corruption free: Cant imagine for them.
Safety: They even can't spell properly.
We are living in hell.
I have proof of all above mentioned points.

SURESH_3527
SURESH_3527 5 years 8 months ago

Sir, the CPGRAMS receives the Grievance and just forward the complaints to A&N UT Admn. In most of the cases in A&N Islands, the most of the cases, the problem was not solved because the complaint is forwarded to the same person who created the problem. My suggestion is, appoint a person at LG’s office to monitor the Grievance and give him/her power to deduce a month salary or Rs. 25000 as penalty from the concern officer and pay the amount to the complainant as compensation for the delay.

Rahul Mehra_9
Rahul Mehra_9 5 years 8 months ago

My opinion is that every life is important for us ... if anybody found serious on road accident ...govt should pay all the expensive of hospital and also pay ₹ 2000 as a award who lift that person to hospital

Dr Ashou shankdhar
Dr Ashou shankdhar 5 years 8 months ago

Making CPGRAMS is not the solution for the problems. We have to develop a system which is user friendly and effective with accountability. Most of the govt departments are having such kind of system already but they are not working .If we want one more system with same status then it has no point. We should fix the accountability till the final solution for the problems registered by a residents. Closing a complaint without appropriate solution is most common style of working in such systems.

Srinath prakash
Srinath prakash 5 years 8 months ago

We investors are fedup with SEBI and NSE they always try to shutdown the cases by always giving preference to brokerages.
We want separate investor cell apart from removed from NSE to a separate entity.
SEBI guidelines should changed and more preference should be given investor especially the technology issues by the brokerages, Instead of keeping the investor liable for it.

Suneel Dutt Sharma
Suneel Dutt Sharma 5 years 8 months ago

Sir

In my view ,every grievance, based on its nature should be flagged directly through the portal to concerned office of action. this will increase transparency and the office would also be intimated immediately through this channel. there are certain parameters that would need to be analysed for flagging the complaint to concerned office,. which can be worked upon.

Santanu Das_96
Santanu Das_96 5 years 8 months ago

This strict law should be introduced to safeguard public interest and avoid unnecessary Traffic Jam.

Santanu Das_96
Santanu Das_96 5 years 8 months ago

VIP cultures must be abolished on the roads except, President of India, Prime Minister, Governor of States, Chief Ministers of States, Army Chief, Chief Justice of Supreme Court, High Courts, Main Opposition Party Leader. Everyone should obey the public law. If general public can attend the place of job on time, other so called Public figures should aquatinted with the same culture. If they fail or demanding VIP preferences, all the facilities should be withdrawn for life time as punishment.

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