If damage note comes from bank ATM M/C and bank harassing customer by wasting customer time and exchanging the note , so bank is not giving any favor it is bank fault that they have inter wrong note so that customer get trouble their should be some penalty clause for bank also means bank need to pay 5 to 10 time of amount for their mistake
http://vishesh2014.blogspot.in/2014/12/improving-performance-of-public-sector.html

Idea for Improving performance of Public Sector Banks
http://vishesh2014.blogspot.in/2014/12/improving-performance-of-public-sector.html

Regularizing terms and condition in banking sector
Banking sector should have service oriented mind set. When they are playing as business point and implementing unwanted charges to increase profit then penalty clause should be there
Frame work required in banking terms regulatory compliance
Net Banking
Mobile SMS Charges
KYC norms as per RBI.
Mobile number linking from bank a/c.
Email linking from bank a/c.
SLA – Service level agreement for each process Time bonded activity
No additional Char

Suggestions from Moneylife Foundation ( foundation.moneylife.in ; foundation@moneylife.in ) to improve PSBs. MLF is a not-for profit organization dedicated to the cause of financial consumers.
1. Customer Charter with penalties
2. Change Insolvency laws
3. Bring PSBs under the Companies Act, 2013
4. Place inspection rating of banks by RBI in public domain
5. Making bank auditors more accountable
6. Avoiding dual control by RBI and MoF
7. Eliminate political interference

increase branch like private sector bank and hire employee like private bank. in govt. bank employee felling like sarkari damad koi kuch nahi kar sakta hai

Check deposits via smart phone.
Online banking via phone to include Bill Pay, money transfer, etc.
Debit Cards to be issued with Rs0.0 annual fee, Secure chip for fraud prevention and INR0.0 fraud liability.
Text alerts to advise of account updates.
Simpler, cleaner, well design, simple understandable terminology, advertisement free, internet user interface for web access.

Biggest problem is in lending loans...especially Home Loans at certain nationalized banks. I tried to get one from SBI and their lawyer refused to verify the sale records on flimsy ground. I was purchasing at lower than prevailing market price. The cost evaluater of concerned bank official tried to persuade the seller for higher price paying customers. Finally I got the home loan easily from Canara Bank - having honest people.

Only one good thinking can play a vital role in changing this world otherwise god does not give that intelligence to anybody differently, i wana say in about the improvement of public sector banks that every employees/personnel of banks especially of public sector banks' have forgotten their own responsbility to serve better their own costumers inside the bank. they used to think themselves after sitting on the chair, a very big mahapurush like people. well they are forgetting their real value.

Suggestions for improvement in public sector banking
1. Cheque clearing time should be reduced, and should be done at the deposited branch itself , it should not go to home branch of the cheque giver.
2. Paperless transactions should be introduced. For ex POS machine for payment and receipts.
3. Minimum human maximum works policy can be adopted
4. Loans/ Deposits/ should be made simple to access to people.
5. ATM and Net banking should be promoted to reduce branch visit. May increase limit

Govt itself is a cause for bringing down the banks performance. All knows that previous Govts just for the sake of Vote Banks waived off debts of loaners. This has made many loaners still waiting for the loans to be waived off making loan accounts as NPA thus making a serious affect on banks performance. Giving incentive for debtors with regular repayments is highly appreciable but waiving off the debts is highly condemn-able. Govt must think on this matter...