Consultation on need to send free printed bills to postpaid users of mobile and landline services

Last Date Dec 25,2018 00:00 AM IST (GMT +5.30 Hrs)
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The current provision of Telecommunication Tariff (46th Amendment) Order, 2008 mandates the Telecom service providers to provide hard copy of bill to its post paid subscribers of ...

The current provision of Telecommunication Tariff (46th Amendment) Order, 2008 mandates the Telecom service providers to provide hard copy of bill to its post paid subscribers of mobile and landline service free of cost. However, if any customer opts for receipt of the bill through e-mail, instead of hard copy, the service provider can supply the same after obtaining explicit consent from the subscribers.

TRAI has received representations from the Telecom Service Providers and their associations, MPs and MLAs to review extant provisions of sending printed bills to post paid users of mobile and landline services amid changing mobile usage relating to cutting of trees for paper used in printing phone bills.

However, since consumers form an important segment of stakeholders on this issue, it has therefore, been decided by the Authority to hold a public consultation to have views of all the stakeholders, in the matter so that a holistic approach could be adopted to address this important issue. For TRAI, consumer’s interest remain an issue of prime importance and remains committed to safeguard their interest.

A copy of consultation paper is attached herewith for your kind perusal with a request to offer your valuable feedback on the issue.

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shivani shelke 1 year 9 महीने पहले

Respected Sir, In todays life every one rely on mobile phones such as watching movies, games, etc. Even many of us pay bills usnig phones, tablets. Then also why Service Providers send printed bill to postpaid users? They must E-mail it & notify through SMS.. By which their would be no harm to environment and nature will be safe. Printing bills needs tons of paper's and their are many users using postpaid sim. The service of printed bills must stop.

Navneet Patel 1 year 9 महीने पहले

” कश्मीर भारत का है ” 😘 बस इतना ही हर नोट पर छाप दो …. पाकिस्तान नकली नोट छापने का सोचना ही बंद कर देगा .

Anil Modi 1 year 9 महीने पहले

India is undergoing a transition into Digital world. Considering the diversity and expanse of our subscribers as well transitional nature as yet, we should have provision to send consolidated paper bills every 3 or 6 months. That way those users who shall miss out on bills being sent digitally, shall still have paper bill. This shall help reduce the environment effect, however may increase the outstanding of the telecom operators.

Dharmender Sigroha 1 year 9 महीने पहले

माननीय प्रधानमंत्री जी हरियाणा सरकार भरस्टाचारियों पर कार्रवाई करने के बजाय उनको बचाने मैं लगी है चार सालों से अनेक ठोस सबूत बार बार देने पर भी खाली कगचीखनापूर्ती करने पर लगी हुई है भरस्टाचारियों पर मेहरबान है।ऐसे अनेक ओर भी ठोस सबूत हैं जी माननीय।भरस्टाचारियों ने मुझ पर 12 अप्रैल2018 को जानलेवा हमला किया लेकिन आज तक पुलिस ने भी आरोपियों पर कार्रवाई नही की।आरोपियों को बचाने मैं लगी है कोई सुनने वाला नहीं क्या भाजपा का कार्यकर्ता होने का ये दण्ड है इनाम है जी माननीय।आरोपियों पर जल्द कार्रवाई हो।

Subba Rao 1 year 9 महीने पहले

Sir/Madam, I strongly suggest mobile bills printed on paper should be done away with, especially with growing digital acceptance even among rural consumers of mobile services. Presence of both paper printed & digital form of bills based on literacy levels or economic background only keeps the system imbalanced for greater uncertain period, and this derails introduction of new technologies. My simple point is old habits dont die bcz we allow them to continue. People adopt if change benefits them

jatin sharma 1 year 9 महीने पहले

yaa that's an nice idea but you will take an alternate number for sending e-bill to user and you can collab with paytm or other sites if you face any problem

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