Citizen Charter Suggestions – Building Better Taxpayer Services

Start Date 24/07/2026 - 12:01

End Date 24/08/2026 - 23:59

Time zone: IST (GMT +5.30 Hrs)

Ministry: Ministry of Finance

Created : 7/07/2026

179

Total Comments

110

Users Participated

The Income Tax Department invites constructive suggestions from citizens, taxpayers, professionals, businesses, and other stakeholders to strengthen its Citizen Charter and make it more transparent, citizen-centric, accessible, and responsive to the evolving needs of taxpayers.

The Citizen Charter reflects the Department's commitment towards delivering quality taxpayer services by defining service standards, timelines, taxpayer rights, and responsibilities. As part of its continuous efforts to improve taxpayer experience in line with the vision of Viksit Bharat 2047, the Department seeks practical suggestions and innovative ideas to further enhance the Citizen Charter.

Suggestions may be submitted on, but are not limited to, the following areas:

Improving taxpayer services and service standards.
Simplifying taxpayer interactions with the Income Tax Department.
Enhancing transparency, accountability, and service delivery.
Strengthening grievance redressal mechanisms.
Improving accessibility for senior citizens, women, persons with disabilities, and first-time taxpayers.
Promoting digital service delivery and ease of compliance.
Making the Citizen Charter easier to understand through simplified language and better communication.
Any other suggestions that can make the Income Tax Department more citizen-friendly, efficient, and responsive.

Your valuable suggestions will contribute towards strengthening taxpayer services, promoting trust, and building a transparent, efficient, and citizen-centric tax administration.

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CHANDA NAGARAJU

3 weeks 6 days ago

Establish separate helplines and service counters for: Senior citizens Women taxpayers Persons with disabilities First-time taxpayers

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CHANDA NAGARAJU

3 weeks 6 days ago

Multilingual Services Offer all tax forms, instructions, videos, and FAQs in all major Indian languages. Use simple, non-technical language with visual guides.

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CHANDA NAGARAJU

3 weeks 6 days ago

Universal Accessible Tax Portal Design the tax portal following WCAG accessibility standards. Support screen readers, voice navigation, high-contrast mode, adjustable font sizes, and keyboard-only navigation.

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vivek dhariwal

4 weeks ago

नीति-सुझाव नोट: कर प्रशासन को विश्वास-आधारित एवं न्यायसंगत बनाने हेतु विषय: स्वैच्छिक कर अनुपालन (Voluntary Tax Compliance) को बढ़ावा देने तथा ईमानदार करदाताओं के लिए अनुकूल वातावरण बनाने हेतु सुझाव। वर्तमान स्थिति: कर विभागों का अधिकांश समय और संसाधन उन नियमित करदाताओं के सत्यापन पर खर्च होता है जो निष्ठा से रिटर्न भरते हैं। वहीं, कर व्यवस्था से बाहर रहने वाले या फर्जीवाड़ा करने वालों तक पहुँच अपेक्षाकृत सीमित रहती है। संभावित दुष्प्रभाव: नियमित करदाताओं पर अनावश्यक नोटिसों और लंबी प्रक्रियाओं का बोझ बढ़ने से स्वैच्छिक अनुपालन कमजोर होता है, व्यवसाय प्रभावित होते हैं और समाज में नकारात्मक संदेश जाता है। प्रमुख नीति-सुझाव: Trust-Based Administration: उत्कृष्ट अनुपालन वाले करदाताओं को "विश्वसनीय करदाता" श्रेणी में रखकर अनावश्यक पूछताछ से राहत दी जाए। Risk-Based System: प्रशासनिक संसाधन केवल उच्च-जोखिम (जैसे फर्जी ITC, बड़े नकद लेन-देन) वाले मामलों पर केंद्रित हों। High Compliance Incentive: समय पर कर देने वालों को त्वरित रिफंड, कम दस्तावेज़ सत्यापन और प्राथमिकता दी जदी जाए।

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Shrutikumari_1645

4 weeks ago

Sarkar ke saath police ko hamesha rahna cahiya .janta tabhi kishi chiz per Biswas karti hai jab wo apne aapko ko usse apne aapko fayda milta hai.

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Prakhar Gaur

4 weeks ago

If Income Tax Return has already been filed, and later it is found by I.T. Dept. that one or two entries is incorrect, then those particular entries may be made editable and refillable on the portal, instead of refiling the ITR as a whole.

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Prakhar Gaur

4 weeks ago

1. The information related to donations made may also be provided in AIS, Annual Information Statement. 2. The details of transaction of share and mutual funds is given in AIS. It would be more helpful if capital gains is also shown there for each transaction.

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SHRAVAN KUMAR

4 weeks ago

Viksit Bharat 2047

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TARACHANDGUPTA_13

4 weeks ago

Respected Sir,IPR are being taken annually from all employees online and uploaded on portal.During vigilance week,some officers and employees take integrity pledge online,nos are very less.it shall be mandatory for all and be taken with IPR annually.IPR for class one officers shallbe up to 70 years age be mandatory to enhance transperancy and accountability.By this step, mindset of some will change and have positive impact in ethical working and governance.Others department will also follow.

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ub.mall

4 weeks ago

Entrance exams के लिए इलेक्शन कमीशन ऑफ इंडिया की तरह पावर फुल कमीशन का गठन govt of India को करना चाहिए जो सभी राष्ट्रीय स्तर के एंट्रेंस एग्जाम कराने का विधिक दायित्व होना चाहिए जो पेपर सेट से लेकर एग्जाम सम्पन्न कराने,इवेल्यूएशन और रिजल्ट पब्लिकेशन तक विधिक दायित्व निर्धारित होना चाहिए, nta पावर लेस एजेंसी से वर्तमान समस्या का समाधान संभव नहीं हैं

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