GOVERNMENT OF INDIA
Start Date
24/07/2026 - 12:01
End Date
24/08/2026 - 23:59
Time zone: IST (GMT +5.30 Hrs)
Created : 7/07/2026
179
Total Comments
110
Users Participated
The Income Tax Department invites constructive suggestions from citizens, taxpayers, professionals, businesses, and other stakeholders to strengthen its Citizen Charter and make it more transparent, citizen-centric, accessible, and responsive to the evolving needs of taxpayers.
The Citizen Charter reflects the Department's commitment towards delivering quality taxpayer services by defining service standards, timelines, taxpayer rights, and responsibilities. As part of its continuous efforts to improve taxpayer experience in line with the vision of Viksit Bharat 2047, the Department seeks practical suggestions and innovative ideas to further enhance the Citizen Charter.
Suggestions may be submitted on, but are not limited to, the following areas:
- Improving taxpayer services and service standards.
- Simplifying taxpayer interactions with the Income Tax Department.
- Enhancing transparency, accountability, and service delivery.
- Strengthening grievance redressal mechanisms.
- Improving accessibility for senior citizens, women, persons with disabilities, and first-time taxpayers.
- Promoting digital service delivery and ease of compliance.
- Making the Citizen Charter easier to understand through simplified language and better communication.
- Any other suggestions that can make the Income Tax Department more citizen-friendly, efficient, and responsive.
Your valuable suggestions will contribute towards strengthening taxpayer services, promoting trust, and building a transparent, efficient, and citizen-centric tax administration.
3 weeks 5 days ago
If we realy want to save india from fanricated protests, Plz block all social media from other countries. Create or support social media from government of India this way we can save our young generation. Lets have India Firewall like china.
Like
2
Dislike
0
3 weeks 5 days ago
Best Taxpayer Services😼
📌 Simple & Regional Language
Tax-related information should be available in simple English, Hindi, and other regional languages.
⏱️ Time-Bound Services
Every taxpayer request or complaint should be resolved within a fixed time limit.
📱 Real-Time Status Tracking
Taxpayers should be able to track the status of their applications and complaints online.
🤖 24×7 AI Support
An AI chatbot should be available round the clock to answer common tax-related queries instantly.
👵 Support for Senior Citizens & First-Time Taxpayers
Dedicated help desks and step-by-step guidance should be provided.
🌐 One Easy-to-Use Portal
All tax-related services should be available on a single, user-friendly digital platform.💬
Regular Feedback System
Taxpayers should be able to share feedback easily so services can improve continuously.
✅ Expected Outcome
Faster services, greater transparency, increased trust, and a more citizen-friendly tax system.
Like
3
Dislike
0
3 weeks 5 days ago
As a dutiful, law-abiding tax-paying citizen, I strongly object to the recurring disruption of public life by unwanted miscreants and agitators. Millions of honest citizens contribute our hard-earned money to build national infrastructure and support government functioning. It is deeply frustrating to see taxpayer-funded public assets damaged and daily commerce paralyzed.
While the right to peaceful protest exists, today's youth must realize that Expressing grievances should never involve hampering functioning of government machinery built on the honest contributions of taxpayers.
Furthermore, impressionable youth are frequently exploited by opportunistic political opposition and anti-national elements to subvert elected governance and create anarchy.
I urge the authorities to strictly enforce laws, instill confidence and protect the rights of law-abiding taxpayers.
Like
2
Dislike
0
3 weeks 5 days ago
To make the tax system more equitable, encouraging, and taxpayer-friendly, I respectfully submit the following proposals for your kind consideration:
1. Smooth Tapering of Section 87A Rebate: Reconfigure the tax slabs so that for incomes exceeding ₹12.75 Lakh, tax is applied only on the incremental amount above ₹12.75 Lakh. Alternatively, extend a tapered rebate u/s 87A up to ₹20–25 Lakh so that a salary increment never leads to a tax burden greater than the raise itself.
2. Option for Part-Payment in Interest-Free Installments: Introduce a provision allowing salaried individual taxpayers to pay self-assessment tax dues in 3 to 6 monthly equal installments without levying penal interest (under Sections 234A/B/C). A structured, interest-free payment plan would give honest taxpayers much-needed liquidity relief while ensuring steady revenue collection for the Government.
Like
2
Dislike
0
3 weeks 5 days ago
A single page simplest filing of IT returns
Like
2
Dislike
0
3 weeks 5 days ago
Respected Sir, Pranam, Employees are biggest asset of organisation.To devlop cultural of Country first, department first, hierarchy from inner consciousness not to be felt by all.online /offline session on health fitness by spiritual personalities, naturopathy,Auruveda, Allopathic etc be held to achieve no to intoxication of any kind, good food habits,minimal living etc.It will assist to have Tobacco free offices.Celebratios on new year, festivals, messages on birthday, marriage day etc.Regards
Like
2
Dislike
0
3 weeks 5 days ago
Respected Sir, Pranam.Capacity building programs for officers and staff by online weekly/fortnightly sessions by experts, retired,serving,be started.Topics be selected as per insights received from past experiences.A list of various issues, decisions etc be prepared due to which tax payers or employees of IT department suffered or litigation increased unnecessary.These discussion/presentation be uploaded on portal for public viewing under knowledge sharing.Details to assess be given on portal
Like
2
Dislike
0
3 weeks 6 days ago
To make the Citizen Charter more taxpayer-centric and effective, the Income Tax Department should introduce an AI-driven, real-time tracking dashboard for all queries, refunds, and grievances, paired with strict time-bound service guarantees that offer automatic updates and escalation paths if deadlines are missed. Furthermore, implementing multilingual support across digital portals, launching dedicated helpdesks for first-time taxpayers and senior citizens, and publishing clear, simplified visual guides on compliance obligations will significantly reduce information asymmetry, lower compliance costs, and build greater mutual trust between citizens and the tax administration.
Like
2
Dislike
0
3 weeks 6 days ago
To make the Citizen Charter more taxpayer-centric and effective, the Income Tax Department should introduce an AI-driven, real-time tracking dashboard for all queries, refunds, and grievances, paired with strict time-bound service guarantees that offer automatic updates and escalation paths if deadlines are missed. Furthermore, implementing multilingual support across digital portals, launching dedicated helpdesks for first-time taxpayers and senior citizens, and publishing clear, simplified visual guides on compliance obligations will significantly reduce information asymmetry, lower compliance costs, and build greater mutual trust between citizens and the tax administration.
Like
2
Dislike
0
3 weeks 6 days ago
d Senior Citizen Booths: Partner with local post offices or banks to set up physical, assisted e-filing kiosks for digitally hesitant seniors.
* Accessible Web Standards: Ensure the e-filing portal fully complies with international accessibility guidelines (WCAG 2.1) for visually impaired citizens.
## Promoting Digital Service Delivery and Ease of Compliance
* Mobile-First Ecosystem: Develop a robust, secure mobile app capable of completing 100% of filing, payment, and response actions.
* Push Notification Alerts: Send SMS or WhatsApp alerts for approaching deadlines, refund approvals, or outstanding actions instead of relying only on emails.
* Unified Payment Gateway: Integrate all major digital wallets, UPI, and net-banking options into a one-click tax payment interface.
Like
2
Dislike
0
Please
Log In
to submit a comment.