GOVERNMENT OF INDIA
Start Date
24/07/2026 - 12:01
End Date
24/08/2026 - 23:59
Time zone: IST (GMT +5.30 Hrs)
Created : 7/07/2026
196
Total Comments
117
Users Participated
The Income Tax Department invites constructive suggestions from citizens, taxpayers, professionals, businesses, and other stakeholders to strengthen its Citizen Charter and make it more transparent, citizen-centric, accessible, and responsive to the evolving needs of taxpayers.
The Citizen Charter reflects the Department's commitment towards delivering quality taxpayer services by defining service standards, timelines, taxpayer rights, and responsibilities. As part of its continuous efforts to improve taxpayer experience in line with the vision of Viksit Bharat 2047, the Department seeks practical suggestions and innovative ideas to further enhance the Citizen Charter.
Suggestions may be submitted on, but are not limited to, the following areas:
- Improving taxpayer services and service standards.
- Simplifying taxpayer interactions with the Income Tax Department.
- Enhancing transparency, accountability, and service delivery.
- Strengthening grievance redressal mechanisms.
- Improving accessibility for senior citizens, women, persons with disabilities, and first-time taxpayers.
- Promoting digital service delivery and ease of compliance.
- Making the Citizen Charter easier to understand through simplified language and better communication.
- Any other suggestions that can make the Income Tax Department more citizen-friendly, efficient, and responsive.
Your valuable suggestions will contribute towards strengthening taxpayer services, promoting trust, and building a transparent, efficient, and citizen-centric tax administration.
3 weeks 4 days ago
The Income Tax Department should make its services more simple, transparent, and citizen-friendly. A step-by-step tax filing guide with videos and regional language support would help first-time taxpayers understand the process easily. A 24×7 AI chatbot and live chat support should be available to answer common questions instantly. The grievance redressal system should provide faster resolutions with real-time status tracking and estimated completion dates. SMS, WhatsApp, and email notifications should be sent for every important update, reminder, and application status. The website and mobile app should be made more accessible for senior citizens and persons with disabilities by providing larger text, voice assistance, and simple navigation. Regular awareness campaigns, webinars, and educational content should be conducted to improve tax literacy among students, young professionals, and small business owners. These improvements will increase trust, reduce confusion, and make tax servi
3 weeks 4 days ago
My name is Arnav pandav
3 weeks 4 days ago
This generation was genz not for study just for money
3 weeks 4 days ago
Taxpayer-Centric Portal & Service Enhancements : These practical, portal-level suggestions leverage existing Income Tax infrastructure to support Viksit Bharat 2047—requiring no new legislation. Service Standards: Publish live, tiered dashboards with tracking IDs and priority timelines for senior citizens and hardship cases. Simplified Interactions: Enable single sign-on across e-Filing, AIS, TRACES, and e-Nivaran, 1-click filing for pre-matched data, and plain-language notices. Grievances & Delivery: Enforce a 30-day CPGRAMS limit with auto-escalation, local-language video hearings, and faceless rectifications/refunds. Accessibility: Ensure WCAG 2.1 AA portal standards, home assistance for taxpayers 75+, and 22-language IVR support. Transparency & Privacy: Add real-time tracking, DPDP Act 2023 alignment, Sec. 244A interest cross-referencing, and a plain-language Charter. Respectfully submitted for kind consideration.
3 weeks 4 days ago
ONE NATION ONE INCOME TAX FOR ALL TAXPAYERS CATEGORY AGEGROUP FOR INDIANS IN INDIA INDIANS IN WORLD
3 weeks 4 days ago
Respected Sir/Madam,
I suggest introducing a "Service Guarantee Dashboard" in the Income Tax portal. Every taxpayer should be able to track the progress of their request, grievance, refund, or verification in real time, along with the name of the responsible department and the expected resolution date. If a service is delayed beyond the promised timeline mentioned in the Citizen Charter, the system should automatically escalate the case to a higher officer and notify the taxpayer through SMS, email, and the mobile app.
In addition, the Citizen Charter should be available in simple language and major Indian languages with short visual guides for first-time taxpayers, senior citizens, and persons with disabilities. These measures will improve transparency, accountability, trust, and make tax services truly citizen-centric in line with the vision of Viksit Bharat 2047.
Thank you.
3 weeks 4 days ago
"My suggestions "
The Idea: Create a simplified, guided portal section for first-time filers (young professionals, newly employed youth, small startups).
Impact: Includes a step-by-step wizard explaining rights, responsibilities, basic terminology, and how to file correctly without fear or confusion.
Thanks 🙏🙏
3 weeks 4 days ago
*1. Time-bound service delivery*: Guarantee refund processing within 30 days and assessment completion within 90 days, with auto-interest for delays.
*2. Single-window grievance redressal*: One portal + helpline number for all direct and indirect tax issues with ticket tracking and 7-day resolution SLA.
*3. Transparent tracking*: Real-time status tracking for returns, refunds, and notices via SMS/App, like a courier tracking system.
*4. Proactive communication*: Send SMS/email alerts before due dates, for refunds, and for any notice instead of waiting for taxpayer to check.
*5. Simplified language & multilingual support*: All forms, notices, and charter in simple language + at least 12 major Indian languages.
*6. Faceless + paperless assessment*: Ensure no physical visit required. Video call option for clarification.
3 weeks 5 days ago
नागरिक चार्टर करदाताओं को बेहतर सेवाएं प्रदान करने की एक प्रक्रिया है। यह करदाताओं को रिटर्न दाखिल करने में मदद करता है। मेरा सुझाव है कि करदाताओं के बीच एक पुस्तिका छापी और वितरित की जाए। दूसरा, युवा करदाताओं को जोड़ने के लिए सोशल मीडिया पर जागरूकता अभियान शुरू किया जाए। तीसरा, रिटर्न फाइल करने के लिए एक पोर्टल लॉन्च किया जाए।
3 weeks 5 days ago
The Income Tax Department should transform its Citizen Charter into an interactive, AI-enabled digital service platform. Introduce a multilingual AI Tax Assistant to explain taxpayer rights, obligations, and procedures in simple language while providing personalised guidance. Display real-time service timelines, application status, and grievance tracking through a unified dashboard with automatic escalation if deadlines are missed. Create dedicated support for senior citizens, persons with disabilities, women, and first-time taxpayers through assisted filing and accessibility features. Publish quarterly Citizen Charter performance reports, taxpayer satisfaction scores, and service delivery metrics to strengthen transparency and accountability. Integrating DigiLocker, Aadhaar-based authentication, and secure digital records will reduce paperwork, improve compliance, build trust, and deliver a truly citizen-centric tax administration aligned with the vision of Viksit Bharat @2047.
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