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      Together, Let's Engage In Good Governance 
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      1. Home
      2. Discuss
      3. Citizen Charter Suggestions – Building Better Taxpayer Services

      Citizen Charter Suggestions – Building Better Taxpayer Services

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      Citizen Charter Suggestions – Building Better Taxpayer Services
      Start Date 24/07/2026 - 12:01
      End Date 24/08/2026 - 23:59
      Time zone: IST (GMT +5.30 Hrs)
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      Ministry: Ministry of Finance
      Created : 7/07/2026
      196
      Total Comments
      117
      Users Participated

      The Income Tax Department invites constructive suggestions from citizens, taxpayers, professionals, businesses, and other stakeholders to strengthen its Citizen Charter and make it more transparent, citizen-centric, accessible, and responsive to the evolving needs of taxpayers.

      The Citizen Charter reflects the Department's commitment towards delivering quality taxpayer services by defining service standards, timelines, taxpayer rights, and responsibilities. As part of its continuous efforts to improve taxpayer experience in line with the vision of Viksit Bharat 2047, the Department seeks practical suggestions and innovative ideas to further enhance the Citizen Charter.

      Suggestions may be submitted on, but are not limited to, the following areas:

      • Improving taxpayer services and service standards.
      • Simplifying taxpayer interactions with the Income Tax Department.
      • Enhancing transparency, accountability, and service delivery.
      • Strengthening grievance redressal mechanisms.
      • Improving accessibility for senior citizens, women, persons with disabilities, and first-time taxpayers.
      • Promoting digital service delivery and ease of compliance.
      • Making the Citizen Charter easier to understand through simplified language and better communication.
      • Any other suggestions that can make the Income Tax Department more citizen-friendly, efficient, and responsive.

      Your valuable suggestions will contribute towards strengthening taxpayer services, promoting trust, and building a transparent, efficient, and citizen-centric tax administration.

      VivekKumarSrivastav
      VivekKumarSrivastav
      2 weeks 1 day ago

      Citizen Charter 2.0 — Service Promise Tracker

      (0.23 MB)
      VenkataSuneethaSigireddy
      VenkataSuneethaSigireddy
      2 weeks 2 days ago

      I am a student

      Rajendra_1838
      Rajendra_1838
      2 weeks 3 days ago

      On long term capital gain tax there is 125000 rebate and now demanding to withdraw tax it is good to hear , my suggestion is there should be rebate on short term capital gain tax take my example I had paid tax on my profit for Rs 702/- , like me smaller buyer just to average out some losses selling shares in shorter period getting injustice there should be rebate like LTCG. Please consider it, other suggestions regarding annually getting bank interest on saving account there should not be tax for Rs.4000to 5000.

      ArjunSoni_125
      ArjunSoni_125
      2 weeks 4 days ago

      Subject: A Strategic Proposal on Taxation Reform for National Benefit 🙏 Jai Mata Di 🙏 This idea is powerful enough to: 👉Attract back many individuals and businesses who have left the country due to high taxation (with an estimated 90% likelihood of return). 👉Prevent further migration motivated by tax concerns. 👉Ensure that only genuinely eligible individuals benefit from government subsidies and schemes. 👉Eliminate misuse of welfare benefits by those who are not entitled. In short, this proposal will create a transparent, fair, and efficient taxation system, benefiting both the citizens and the government. I respectfully request an opportunity to present this idea in detail. I am confident that it will be well-received and seen as a step forward in national interest. 🇮🇳 Jai Hind. Jai Maa Bharat. 🇮🇳 Thank you for your time and consideration. Warm regards, Arjun Soni Read below PDF file.

      (0.07 MB)
      subodh5050@gmail.com
      subodh bansal
      2 weeks 4 days ago

      Seversl suggestion. Please read my blog 14 posts करचोरी, भष्टाचार सब्सिडी से आजाद भारत www.truebudget.blogspot.com

      subodh5050@gmail.com
      subodh bansal
      2 weeks 4 days ago

      IT return file करना बहुत झंझट है। आम आदमी को बहुत दिक्कत होती हैं। इसलिये बहुत कम लोग IT रिटर्न दाखिल करते हैं। IT return भरना बहुत आसान बनाये। मुझसे सम्पर्क कर सकते हैं प्रक्रिया को बहुत सरल बनाने के ideas देने के लिए 2. There is lots of financial crimes, frauds, tax evasion, cyber crimes, NPA in bank, corruption, black money, electricity theft, etc.etc. Unnecessary court cases, police investigation also a financial burden on government. I plan Honesty campaign. I written slogan, song and content for video messages. I plan flims, short films and poster. I want my messages should give publicity at various platforms. Government need to spend very little money. Earning also possible from social media and other way. This way government tax earning will also increase. 3. finance ministry should invite Change Makers from Mygov for details discussion and new ideas.

      subodh5050@gmail.com
      subodh bansal
      2 weeks 4 days ago

      Govi. Policy stopping to file income tax return. last year I made suggestion but nothing happened. I am writing again. my mother expired. there is dispute in family I want to submit IT return of my expired senior citizen mother. but i could not submit IT return. I am son of my mother. I manage my mother income tax return. I do not have authority from court. I am not nominee in bank account. so i want that allow to submit IT return. when i submit legal papers than issue refund. Do not create hinderence in submitting IT returns. Do not process IT return until legal papers are complete. But also allow all previous IT return to submit.

      OmmPrasadNayak_6
      OmmPrasadNayak_6
      2 weeks 4 days ago

      A citizen character for "Building Better Taxpayer Services" should represent honesty, responsibility, and cooperation. The character can be friendly, approachable, and knowledgeable, encouraging people to pay taxes on time and use digital tax services with confidence. It should symbolize transparency of citizens in supporting the nation's growth through a fair and efficient tax systems.

      Dileepreddy_26
      Dileepreddy_26
      2 weeks 4 days ago

      The Citizen Charter should ensure timely, transparent, and citizen-friendly tax services. It should define clear timelines for processing returns, refunds, and grievance resolution. Taxpayers should receive easy access to online support, multilingual assistance, and simplified tax filing procedures. Regular communication through SMS and email updates can improve transparency. The Charter should promote accountability, protect taxpayer rights, and encourage respectful, efficient, and hassle-free interactions with tax authorities. Continuous feedback from taxpayers should be used to improve services and build greater trust in the tax system.

      tarunkumar_4685
      tarunkumar_4685
      2 weeks 4 days ago

      सेवा में, माननीय प्रधानमंत्री जी (PMO) ​विषय: 'डीप स्टेट' व हाइब्रिड खतरों से सुरक्षा हेतु 4-सूत्रीय प्रस्ताव। ​महोदय, देश की संप्रभुता को अक्षुण्ण रखने और अदृश्य संस्थागत खतरों (Deep State Networks) को बेअसर करने हेतु नीतिगत सुझाव: ​वित्तीय पारदर्शिता: विदेशी अनुदान (FCRA) की AI-आधारित रियल-टाइम ट्रैकिंग हो। शैल कंपनियों व संदिग्ध विदेशी फंड ट्रांसफर पर FIU व ED की सख्त निगरानी रहे। ​सूचना सुरक्षा विंग: सोशल मीडिया, बॉट नेटवर्क व डीप-फेक से चलाए जाने वाले देश विरोधी दुष्प्रचार का मुकाबला करने के लिए विशेष डिजिटल 'Information Security Task Force' बने। ​संस्थागत ऑडिट: नीति-निर्माण से जुड़े थिंक-टैंक, सलाहकारों व उच्च पदों का सिक्योरिटी क्लीयरेंस अनिवार्य हो। देश विरोधी गतिविधियों पर त्वरित सुनवाई हेतु फास्ट-ट्रैक कोर्ट्स बनें।​राजनीतिक फंडिंग: सभी राजनीतिक संगठनों के फंडिंग स्रोतों का पूर्ण प्रकटीकरण अनिवार्य हो ताकि कोई विदेशी शक्ति भारतीय राजनीति को प्रभावित न कर सके।

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