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      Together, Let's Engage In Good Governance 
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      1. Home
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      3. Citizen Charter Suggestions – Building Better Taxpayer Services

      Citizen Charter Suggestions – Building Better Taxpayer Services

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      Citizen Charter Suggestions – Building Better Taxpayer Services
      Start Date 24/07/2026 - 12:01
      End Date 24/08/2026 - 23:59
      Time zone: IST (GMT +5.30 Hrs)
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      Ministry: Ministry of Finance
      Created : 7/07/2026
      168
      Total Comments
      103
      Users Participated

      The Income Tax Department invites constructive suggestions from citizens, taxpayers, professionals, businesses, and other stakeholders to strengthen its Citizen Charter and make it more transparent, citizen-centric, accessible, and responsive to the evolving needs of taxpayers.

      The Citizen Charter reflects the Department's commitment towards delivering quality taxpayer services by defining service standards, timelines, taxpayer rights, and responsibilities. As part of its continuous efforts to improve taxpayer experience in line with the vision of Viksit Bharat 2047, the Department seeks practical suggestions and innovative ideas to further enhance the Citizen Charter.

      Suggestions may be submitted on, but are not limited to, the following areas:

      • Improving taxpayer services and service standards.
      • Simplifying taxpayer interactions with the Income Tax Department.
      • Enhancing transparency, accountability, and service delivery.
      • Strengthening grievance redressal mechanisms.
      • Improving accessibility for senior citizens, women, persons with disabilities, and first-time taxpayers.
      • Promoting digital service delivery and ease of compliance.
      • Making the Citizen Charter easier to understand through simplified language and better communication.
      • Any other suggestions that can make the Income Tax Department more citizen-friendly, efficient, and responsive.

      Your valuable suggestions will contribute towards strengthening taxpayer services, promoting trust, and building a transparent, efficient, and citizen-centric tax administration.

      PayalAgarwal_84
      PayalAgarwal_84
      1 week 2 days ago

      All the owners of the house should pay income tax indifference of being BPL or APL or SC ST all the service people pay their TDS the income tax should be deducted at on the basis of the idea in a stable course which can be like if it is 3 lakh and wool if it is 4 5 lakh 8 lakh annual nothing like pws or b p l or ECL should be rebated because the backward classes are already getting loans entrepreneurship education and many more employment opportunities because of their caste and the Lo income but the income people with any income should not be given rebate from income tax or the ITRreturn so also the professional vakil chartered accountant doctor and teachers and other professionals should have a particular annual income tax whether they professionally work for themselves or not they should be debarred from getting another profession if the already hold a professional degree and they should be the compulsion of minimum tax payment

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      NIKHIL C LABY
      NIKHIL C LABY
      1 week 2 days ago

      My humble submission for your consideration, please find attached

      (0.11 MB)
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      VivekKumarSrivastav
      VivekKumarSrivastav
      1 week 2 days ago

      Citizen Charter 2.0 — Service Promise Tracker

      (0.23 MB)
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      VenkataSuneethaSigireddy
      VenkataSuneethaSigireddy
      1 week 3 days ago

      I am a student

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      Rajendra_1838
      Rajendra_1838
      1 week 4 days ago

      On long term capital gain tax there is 125000 rebate and now demanding to withdraw tax it is good to hear , my suggestion is there should be rebate on short term capital gain tax take my example I had paid tax on my profit for Rs 702/- , like me smaller buyer just to average out some losses selling shares in shorter period getting injustice there should be rebate like LTCG. Please consider it, other suggestions regarding annually getting bank interest on saving account there should not be tax for Rs.4000to 5000.

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      ArjunSoni_125
      ArjunSoni_125
      1 week 5 days ago

      Subject: A Strategic Proposal on Taxation Reform for National Benefit 🙏 Jai Mata Di 🙏 This idea is powerful enough to: 👉Attract back many individuals and businesses who have left the country due to high taxation (with an estimated 90% likelihood of return). 👉Prevent further migration motivated by tax concerns. 👉Ensure that only genuinely eligible individuals benefit from government subsidies and schemes. 👉Eliminate misuse of welfare benefits by those who are not entitled. In short, this proposal will create a transparent, fair, and efficient taxation system, benefiting both the citizens and the government. I respectfully request an opportunity to present this idea in detail. I am confident that it will be well-received and seen as a step forward in national interest. 🇮🇳 Jai Hind. Jai Maa Bharat. 🇮🇳 Thank you for your time and consideration. Warm regards, Arjun Soni Read below PDF file.

      (0.07 MB)
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      subodh5050@gmail.com
      subodh bansal
      1 week 5 days ago

      Seversl suggestion. Please read my blog 14 posts करचोरी, भष्टाचार सब्सिडी से आजाद भारत www.truebudget.blogspot.com

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      subodh5050@gmail.com
      subodh bansal
      1 week 5 days ago

      IT return file करना बहुत झंझट है। आम आदमी को बहुत दिक्कत होती हैं। इसलिये बहुत कम लोग IT रिटर्न दाखिल करते हैं। IT return भरना बहुत आसान बनाये। मुझसे सम्पर्क कर सकते हैं प्रक्रिया को बहुत सरल बनाने के ideas देने के लिए 2. There is lots of financial crimes, frauds, tax evasion, cyber crimes, NPA in bank, corruption, black money, electricity theft, etc.etc. Unnecessary court cases, police investigation also a financial burden on government. I plan Honesty campaign. I written slogan, song and content for video messages. I plan flims, short films and poster. I want my messages should give publicity at various platforms. Government need to spend very little money. Earning also possible from social media and other way. This way government tax earning will also increase. 3. finance ministry should invite Change Makers from Mygov for details discussion and new ideas.

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      subodh5050@gmail.com
      subodh bansal
      1 week 5 days ago

      Govi. Policy stopping to file income tax return. last year I made suggestion but nothing happened. I am writing again. my mother expired. there is dispute in family I want to submit IT return of my expired senior citizen mother. but i could not submit IT return. I am son of my mother. I manage my mother income tax return. I do not have authority from court. I am not nominee in bank account. so i want that allow to submit IT return. when i submit legal papers than issue refund. Do not create hinderence in submitting IT returns. Do not process IT return until legal papers are complete. But also allow all previous IT return to submit.

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      OmmPrasadNayak_6
      OmmPrasadNayak_6
      1 week 5 days ago

      A citizen character for "Building Better Taxpayer Services" should represent honesty, responsibility, and cooperation. The character can be friendly, approachable, and knowledgeable, encouraging people to pay taxes on time and use digital tax services with confidence. It should symbolize transparency of citizens in supporting the nation's growth through a fair and efficient tax systems.

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