GOVERNMENT OF INDIA
Start Date
24/07/2026 - 12:01
End Date
24/08/2026 - 23:59
Time zone: IST (GMT +5.30 Hrs)
Created : 7/07/2026
198
Total Comments
118
Users Participated
The Income Tax Department invites constructive suggestions from citizens, taxpayers, professionals, businesses, and other stakeholders to strengthen its Citizen Charter and make it more transparent, citizen-centric, accessible, and responsive to the evolving needs of taxpayers.
The Citizen Charter reflects the Department's commitment towards delivering quality taxpayer services by defining service standards, timelines, taxpayer rights, and responsibilities. As part of its continuous efforts to improve taxpayer experience in line with the vision of Viksit Bharat 2047, the Department seeks practical suggestions and innovative ideas to further enhance the Citizen Charter.
Suggestions may be submitted on, but are not limited to, the following areas:
- Improving taxpayer services and service standards.
- Simplifying taxpayer interactions with the Income Tax Department.
- Enhancing transparency, accountability, and service delivery.
- Strengthening grievance redressal mechanisms.
- Improving accessibility for senior citizens, women, persons with disabilities, and first-time taxpayers.
- Promoting digital service delivery and ease of compliance.
- Making the Citizen Charter easier to understand through simplified language and better communication.
- Any other suggestions that can make the Income Tax Department more citizen-friendly, efficient, and responsive.
Your valuable suggestions will contribute towards strengthening taxpayer services, promoting trust, and building a transparent, efficient, and citizen-centric tax administration.
3 weeks ago
Respected Sir/Madam,
The Income Tax Citizen Charter should be written in simple and easy language so every taxpayer can understand it without difficulty. The Department should clearly mention service timelines for refunds, grievance resolution, and responses to taxpayer queries. A real-time tracking system for complaints and requests should also be available on the portal.
Special support should be provided for senior citizens, women, persons with disabilities, and first-time taxpayers through dedicated helpdesks and multilingual assistance. AI-based chat support and step-by-step guidance can make tax services easier and faster. Regular awareness campaigns through social media, colleges, and local workshops can improve tax knowledge and encourage voluntary compliance.
These improvements will make the Income Tax Department more transparent, citizen-friendly, and efficient while strengthening public trust and supporting the vision of Viksit Bharat 2047.
3 weeks 1 day ago
To make the Income Tax Department’s Citizen Charter more simple, transparent, and citizen-friendly, the focus should be on clarity, trust, and ease of use. The charter should be written in very simple language so that even a first-time taxpayer can easily understand their rights, responsibilities, and the services available. A digital dashboard can be created where people can clearly see timelines for each service, like refunds, grievance resolution, or document processing, so there is full transparency. The system should also provide real-time updates and notifications so taxpayers are always informed.
To make interactions easier, a guided system using AI can help users step-by-step while filing returns or raising requests, reducing confusion and mistakes. Special support should be given to first-time taxpayers, senior citizens, and differently-abled people through simple interfaces, voice support, and help in regional languages.
3 weeks 1 day ago
To
All capable officers
Concern with this citizen charter suggestion drive
Respected Sir/Madam
Tax collection, specially income tax, must be more and more compulsory, those who commit tax evasion should be punished.
The government should also keep its Income Tax Return (ITR) filing portal open throughout the year.
All tax related information should be available in clear language with step by step guidance and video tutorials. Grievances should be resolved within fixed timelines through an online tracking system. A single helpdesk with phone chat and email support should assist taxpayers especially for new taxpayers and senior citizens. The portal should be mobile friendly secure and accessible for persons with disabilities.
3 weeks 2 days ago
The tax payers usually by a number of properties and vehicle just because they want the Rebel in taxes due to the loans which should be reduce each citizen should have a vehicle or a property and not more than one this will enable to overcome the divide between the rich and the poor the people should be overden for taxes only if they acquired more properties and more cash transactions or more than the transaction that the scale of transaction and the scale of tax liability should be made in such
3 weeks 2 days ago
Currrently AIS/TIS does not include the details of IPO alloted shares and its amount paid by the allotte to buy the shares from IPO ad AIS/TIS directly show the the sell amount of the shares, which directly shows under profit. IT department should work and fix this problem.
3 weeks 2 days ago
Citizen Charter Suggestions – Building Better Taxpayer Services
A good Citizen Charter should ensure that every taxpayer receives simple transparent and timely services. All tax related information should be available in clear language with step by step guidance and video tutorials. Grievances should be resolved within fixed timelines through an online tracking system. A single helpdesk with phone chat and email support should assist taxpayers especially senior citizens and first time filers. The portal should be mobile friendly secure and accessible for persons with disabilities. Regular awareness programmes digital literacy camps and feedback mechanisms should be introduced to improve services. Quick refunds transparent communication and courteous behaviour by officials will strengthen public trust and encourage voluntary tax compliance.
3 weeks 2 days ago
THIS IS THE BENIFITIAL FOR OUR GOOD LIFE
3 weeks 2 days ago
Hello minister of finance:- I suggest The Income Tax Department's Citizen Charter can be improved by making it simpler, more transparent, and easier to access. Information should be available in plain language and multiple Indian languages to help all taxpayers. A unified online dashboard should allow users to track refunds, grievances, and service requests in real time. AI-based guidance can assist first-time taxpayers in filing returns correctly. Special support should be provided for senior citizens, women, and persons with disabilities through accessible services and priority assistance. Faster grievance resolution with regular status updates and taxpayer feedback will strengthen trust, improve compliance, and enhance overall taxpayer satisfaction.
3 weeks 2 days ago
Hello Minster of finance :- i would like to suggest for income tax i would like to suggest rule like if give a simple tax rule which is easy to understand and fair and trasprent tax rule so tax a people did not pay extrame like in india rule are more faver for poor but midlle class suffer alot with a limited income tax must me stable to survive and also GST charges on good and survices much me a part where we need to focus as well
3 weeks 2 days ago
नागरिक चार्टर कर प्रणाली को सरल बनाने की अवधारणा है। करदाताओं के लिए एक पारदर्शी प्रणाली विकसित की जानी चाहिए। कर नियम सरल और नागरिकों के लिए आसानी से पालन करने योग्य होने चाहिए। कर दाखिल करने के लिए एक ऐप विकसित किया जाना चाहिए। इससे हमें समाज के अंतिम वर्ग तक पहुंचने में मदद मिलती है।
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