GOVERNMENT OF INDIA
Start Date
24/07/2026 - 12:01
End Date
24/08/2026 - 23:59
Time zone: IST (GMT +5.30 Hrs)
Created : 7/07/2026
163
Total Comments
100
Users Participated
The Income Tax Department invites constructive suggestions from citizens, taxpayers, professionals, businesses, and other stakeholders to strengthen its Citizen Charter and make it more transparent, citizen-centric, accessible, and responsive to the evolving needs of taxpayers.
The Citizen Charter reflects the Department's commitment towards delivering quality taxpayer services by defining service standards, timelines, taxpayer rights, and responsibilities. As part of its continuous efforts to improve taxpayer experience in line with the vision of Viksit Bharat 2047, the Department seeks practical suggestions and innovative ideas to further enhance the Citizen Charter.
Suggestions may be submitted on, but are not limited to, the following areas:
- Improving taxpayer services and service standards.
- Simplifying taxpayer interactions with the Income Tax Department.
- Enhancing transparency, accountability, and service delivery.
- Strengthening grievance redressal mechanisms.
- Improving accessibility for senior citizens, women, persons with disabilities, and first-time taxpayers.
- Promoting digital service delivery and ease of compliance.
- Making the Citizen Charter easier to understand through simplified language and better communication.
- Any other suggestions that can make the Income Tax Department more citizen-friendly, efficient, and responsive.
Your valuable suggestions will contribute towards strengthening taxpayer services, promoting trust, and building a transparent, efficient, and citizen-centric tax administration.
56 minutes 16 seconds ago
This proposal outlines a modernized Citizen Charter powered by automated compliance and rapid grievance redressal. It replaces complex, multi-page forms with an AI-driven Single Form that pre-fills income and business data using digital registries. To eliminate bureaucratic delays, the charter mandates a strict 10-Minute Service Redressal standard for standard queries, error corrections, and verification requests, enforced via automated tracking. It also integrates proactive notifications and transparent processing workflows, transforming tax administration from a coercive compliance regime into an accountable, citizen-centric service framework.
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20 hours 24 minutes ago
online tax return portal: the software is build with the assumption that user knows all the rules and regulations as if he/she is CA or tax advisor. But it should be made in view of user, where soemone can add its personal situation, source of income and other details in the background software should account this information as per the law and compute tax. This will be friendly approach rather creating fear of not knowing the rules and putting income at wrong place. You can see swiss apps for references. I am sure there are others as well. 2. systems are not NRI friendly. These are made in view of resident indian. For any clarification and/or update without Aadhar one is supposed to go pillar to post. 3. TDS FOR NRIs is very high rate and locking up potential to reinvest the proceeds from sale pf assets. Recovery of those money could be risky in the sense one stuck one or another regulation. There is no „Vishwas“ on NRI community.
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22 hours 12 minutes ago
I think it would be better if there is some credit point system on tax payment. This will incentivise the people and make system more friendly. Also credit rating of regular tax paying individuals should increase so they get easy loans and other benefits.
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1 day 5 hours ago
1. online tax return portal: the software is build with the assumption that user knows all the rules and regulations as if he/she is CA or tax advisor. But it should be made in view of user, where soemone can add its personal situation, source of income and other details in the background software should account this information as per the law and compute tax. This will be friendly approach rather creating fear of not knowing the rules and putting income at wrong place. You can see swiss apps for references. I am sure there are others as well.
2. systems are not NRI friendly. These are made in view of resident indian. For any clarification and/or update without Aadhar one is supposed to go pillar to post.
3. TDS FOR NRIs is very high rate and locking up potential to reinvest the proceeds from sale pf assets. Recovery of those money could be risky in the sense one stuck one or another regulation. There is no „Vishwas“ on NRI community.
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1 day 22 hours ago
We can achieve sustainable development in India by providing assured social security to all the poor and middle class of India.
By "National Social Assistance Scheme" Indian Government provides many benefits like old age pension and widow pension and ration cards for food to the poor, and also provides financial assistance to build houses for them. But due to many reasons, people not get the benefits properly.
For improvement, government should build big "Asharams" every 5 km all over India where 1000 people can live safely in each ashram, and where they can get free shelter, food, clothing and medicine. This should be for all the poor and middle class helpless old people, women and children of India. The government can utilize this huge human resource for many developmental works like improving the education sector, land survey, population survey, maintaining law and order etc. Through this, we can achieve sustainable development.
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1 day 22 hours ago
Build a better India by improving the agricultural sector and creating more employment.
A major problem in Indian agriculture is that many people are afraid to become farmers for various reasons.
To solve this, we need to create a support system like welfare societies and trusts for farmers, in which the government will enter into an agreement with the landlord and the farmer where the government will act as a contractual farmer and all the farmers will work as a farmer under the government and will get regular wages, job security from the government and the government will get all the production benefits from the land. This will create more employment.
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3 days 9 hours ago
contd:- Participations in physical or ,mental procedure any where inside the country for the benefits of each and every single Citizens and for the Nation's growth. Tomorrow is 15th of August 2026 so from my end to every Single Citizens a very warm wishes with Happy Independence Day ! A day which we can never forget in our Life. Pay the Tax and save the Nation and more transparent, citizen-centric, accessible, and responsive to the evolving needs of taxpayers.
JAI HIND.
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3 days 9 hours ago
contd:- Improving accessibility for senior citizens, women, persons with disabilities, and first-time taxpayers should be easy to do and handle and easy payment with easy reliable, confort and sustaible service for the country and for the citizens in all aspects of Life. Pay tax and be Relax, this is the duty of every Indian Citizen who are liable to pay the tax should think big and better for the future growth of the country in different platforms. In every platform of Technology the Citizen centric service should be easy for the citizens to handle the service of paying tax without failure of time and patience. Tax is not only the responsibilties but it is the respect of every Citizens towards the Nation. You Pay tax because you are liable, others are feeded by it because they are needy. Citizens should concentrsate in each and every single platforms and understand the Nations shortage or lack of deficiency and try to overcome or fulfill by discussion, decisions and active
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3 days 9 hours ago
contd:- The Character is not what you are or what you become ? The character is how you handle the patience, burdens, responsibilties for the country in different forms of Development among this one of the most important parameters which touches the humanity and by building the better tax services by paying tax on time. Your Tax may be paid as salary for somenone or may be used for building or developing the Nation's Capacity Building or used for the purpose of Nations other facilties The Citizen Charter reflects the Department's commitment towards delivering quality taxpayer services by defining service standards, timelines, taxpayer rights, and responsibilities. As part of its continuous efforts to improve taxpayer experience in line with the vision of Viksit Bharat 2047, the Department seeks practical suggestions and innovative ideas to further enhance the Citizen Charter. In this technological growth of the country India, people should visit and take their responsible decision.
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3 days 9 hours ago
This topic never fades. Who is the Responsible person of the Country ? Who is the responsible Citizen of India ? Who is the Developer person or citizen of the country ? Good things doesn't remains for ever. Let me start with a Shayari *** Meri Taqdir Ko Torne wale, Mera Kya Kasoor Tha, Duniya toh teri Thi, Fir bhi tere Liye, meri he Taqdir Kyun Mashoor Tha.****. This is a Shayri written by me and I am the author of this Shayri, and the reason to write this beautiful shayari is to make understand everyone that when Nasim starts to write citizens starts to think, who is the Responsible peerson of the Country ? Every citizens who are responsible to pay their tax and they did it by paying tax on time. This defines their thoughts and reality and presence for the country and for other citizens of India. Every Tax Payer is the real hero of the country who are taking the burdens of the countries responsibilities and economic growth and equally responsible for the future growth of India.
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